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82% would recommend it to a friend
The hotel was great, car park was a little crowded but managed to park somewhere.
Really good location for exploring the city. Staff were friendly and helpful. Would deffinately stay again.
Nice place to stay
Excellent customer service , nice room and great value for money ,located in the perfect place
Very friendly caring staff
Only there a short time but felt very at home and cared about.
Always staff about and on hand to help
Excellent hotel just next to the Monkbar gate in the city walls and only a short walk from the Minster.
This hotel is well placed for exploring the centre of York and I will stay there again. The hotel is a mixture of old and new, with a lovely courtyard seating area. Only ate breakfast but it was very good and there was plenty to chose from.
Cuty ctr location
Ideal central base, excellent customer service in the hotel.
Room for disabled needs a total overhaul, cleanliness was poor.
The duty manager however listened to our complaints and tried to improve things.
For us. However the room needed a total upgrade regarding refurbishment. This did spoil our two day break. We would need to be totally reassured before we would contemplate staying at a best western hotel again.
Depends in which part of the hotel you stay in
I stayed in room No 51 at the back of the car park, set on two levels, bathroom is on the ground level and the bedroom is on the first level.
Access to the first level is via a TINY spiral staircase, which is a pain having to go up and down each time. Not great value for money, regarding the room. Hotel itself is lovely and the location is ideal for the city centre.
food and location excellent.With most hotels in the uk the shower in the bathroom is always bad.
Me and my wife stayed here for our wedding anniversary and we were both very happy with everything.
The room was lovely and clean and we loved the balcony's to get to the room. The staff were very friendly and helpful and let us check in at 11am even though we didn't book early check in. The location was perfect for us also only a 5 minute walk into the centre of york.
Also this hotel is in an excellent location for the city