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68% would recommend it to a friend
cheap and cheerful
Faded glory. Rooms refurbished well but shower pathetic. No bath in room. Continental breakfast great, wide choice of items. Disappointing cooked breakfast. Location ideal for centre and football ground. Consequently more prone to noise from late night revellers, especially Friday night (though, apparently, it was pay day!).
Altogether, I would recommend it.
Room clean and well furnished.
Staff polite and helpful. Excellent, well presented breakfast. We would recommend The Grand and would certainly stay again.
1st room was substandard, I spoke to reception and was swiftly upgraded.
Even in the new room it was a struggle to get a good shower. It literally took 20 mins of running the water to get a decent heat and when the heat was acceptable the pressure was non existent. Speaking to other guests this was the same story throughout the hotel.
Glad to get a late booking, but wouldn't choose to go there if there were other options
I got the room as a very late booking and was glad to get somewhere to bed down for the night.
But there were issues that left me a little irritated. Firstly, I think all hotels should provide free parking for residents and the Grand Hotel does. However, due to a function in the hotel I struggled to get a spot and it was very narrow, leaving exiting the car very difficult. The check-in was pleasantly straight forward, friendly and quick. The room was a little stark but looked quite clean. There was a layer of dust over the clock and telephone on the bedside table and I couldn't resist writing "dust" with my finger tip on the clock. My major issues were more fundamental though. Firstly, the room was noisy. The occupant of the room next door was talking on his phone and the sound carried through the walls loud enough for me to get to sympathise with Carol about her problematic children. The other problem was the lack of hot water in the basin. That is pretty poor. There was enough to have a warm shower (very low pressure) but none at all in the basin. I got there late in the evening and all these points are perfectly survivable for a single night, but don't make you want to rush back. I mentioned the cold water to the receptionist when I checked out. I wasn't asked if my stay had been OK but I thought I'd mention it any way.
Best Western Hartkepool
Overall our stay was fine.
Just two critiques: The toilet really smelled extremely bad - there must be a problem with it not flushing properly and sewage building up. Also we had to get more milk because the one I our room had gone off.
Perfect for one night x
Perfect location for bars and restaurants.
We stayed on a Saturday night. Value for money for sure (£65 I think just for the room) there was a wedding on the evening but this didn't really bother us. Only thing was outside the hotel was really noisy in terms of people leaving pubs late on. Again this wouldn't put us off staying again but it is something to consider. We didn't eat here.
The hotel needs a major revamp.
The room was large but sterile, incredibly overpriced and a far better breakfast can be obtained at Mcdonald's or Morrisons.
The only saving grace is the new Indian restaurant in the basement.
Very nice hotel great staff
Stayed one night great room, well priced , drink was well priced as well,
Would stay again if in Hartlypool
Last minute booking, very good price and very central.
Old and beautiful hotel, even though having work done at the moment. Reminded me of the hotel from the shining, with wide corridors and original features. No air conditioning and room was very hot, only window that opened was bathroom but as it opened fully I didn't feel safe enough to leave it open all night. Breakfast choice was very good, but the buffet part of it a disappointment. This may have been due to building work. Staff were unbelievably helpful, I arrived late at night when restaurant closed. But staff offered me a huge sandwich with salad. Best western you should be very pleased with your staff here. I would definitely stay here again.
Very good hotel, never think of staying anywhere else when in the area.
Only slight negative is option of Fruit for breakfast. Would highly recommend.