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Reviews - BEST WESTERN Grand Hotel


Swainson Street, Hartlepool, TS24 8AA

Price From 95.37 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (7)

86% would recommend it to a friend


Customer service

Food quality

Room quality


  • J Burrows

  • September 2016

Faded grandeur.No fault of the hotel but very noisy at times from outside.

Bar very loud with live music to quite late hour. Could do with upgrading in places - eg the lift. Would be improved with air conditioning in rooms. Staff very pleasant.

  • Heather T

  • May 2016


lovely hotel have stayed there several times, good location.

  • sarah jones

  • November 2015


I didn't try no food so can't comment on it sorry but the hotel was lovely and so was the staff.

  • C Oldroyd

  • October 2015

On arrival we didn't have the 2 rooms just 1 but the staff put us in a suite immediately so the problem was dealt with with no fuss.

Otherwise everything was fine

  • Liz S

  • March 2015

cheap and cheerful

Wonderful building.

Faded glory. Rooms refurbished well but shower pathetic. No bath in room. Continental breakfast great, wide choice of items. Disappointing cooked breakfast. Location ideal for centre and football ground. Consequently more prone to noise from late night revellers, especially Friday night (though, apparently, it was pay day!).

Altogether, I would recommend it.

  • Neil S

  • March 2015

Great value

Room clean and well furnished.

Staff polite and helpful. Excellent, well presented breakfast. We would recommend The Grand and would certainly stay again.

  • K McQueenie

  • February 2015

Nice Enough

1st room was substandard, I spoke to reception and was swiftly upgraded.

Even in the new room it was a struggle to get a good shower. It literally took 20 mins of running the water to get a decent heat and when the heat was acceptable the pressure was non existent. Speaking to other guests this was the same story throughout the hotel.