- 16 guest reviews
"The hotel itself was lovely but the service received was some of the worst we have experienced. Briefly... there were no towels in the room..."
"Very good all round a few weddings going on but still didnt stop staff be friendly and helping you out, foood was really good but breafast n..."
"Shower valve in room took all my strength to turn on, someone with lesser strength wouldn't have had a shower. Hot and cold taps on labeled..."
"Lovely friendly staff. Fabulous relaxing spa..."
"We stayed in a family room with a 4 year old. The room was really spacious and all the facilities were on hand and clean. We had a swim in t..."
About the hotel
The 4-star Mercure George Washington Hotel Golf and Spa is ideally located just 15 minutes from Newcastle Upon Tyne, Sunderland and Durham, 10 minutes from the Metro Centre and 15 miles from Newcastle Airport. Situated in close proximity to major road networks, the hotel boasts an 18 hole championship golf course and a state of the art gym, spa and beauty treatment centre, which has been recently refurbished.
- Disabled Facilities , 24 Hour Reception , Safety Deposit Box , Porter
- Restaurant , Bar
- Indoor Pool , Beauty Salon/Manicure
- Wi-Fi Available In Public Areas , Business Centre
Useful Info Show/hide
- From 14:00 hours
- Until 11:00 hours
- The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
- Pets are not allowed
Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
69% would recommend it to a friend
Lovely hotel, shame about the extra costs involved and "Bath with jets" not Jacuzzi
The hotel itself was lovely but the service received was some of the worst we have experienced.
Briefly... there were no towels in the room (this was discovered AFTER getting in the shower) 2 lamps did not work in the room, the doors to outside were a really lovely touch but it was so unruly and overgrown, we did not have any chairs to use outside either. On the website you advertise a "Jacuzzi in the room" it was a corner bath with jets. The charge for room service was astronomical, we paid for breakfast early but then it cost another £10 for delivery, upon delivery we were charged £10 more for eggs Benedict, this was not noted anywhere on the order form. We did not receive the breakfast juices or preserves. The meal in the restaurant was delicious but not once did anyone ask if the meal was ok... no-one came to remove our empty plates.
This was a very special anniversary trip for my husband and I and therefore we paid extra money for a room as a luxury treat (as apposed to spending less elsewhere) to say we were disappointed is an understatement. A lot of the things mentioned we can forgive but no towels. and all the extra charges we did not expect and are inexcusable, breakfast for 2 cost £40. How is that acceptable.
I complained to the desk manager to be given no apology or explanation only "Ill tell the manager"
I really hope you take this on board. We will not be visiting again which is a shame as the facilities for swimming and the sauna etc were really lovely.
Hotel Weekend stay
Very good all round a few weddings going on but still didnt stop staff be friendly and helping you out, foood was really good but breafast needs a bit of work on, didnt know who was ordering what and then waiting.
But still would go back again.