LateRooms user guide

LateRooms is an established way for hotels around the world to sell their availability bedrooms, and for customers to take advantage of excellent savings. Because no hotel wants to be left with empty rooms, they will often drop the price to fill their empty beds and the internet makes this possible by brining all the availability together in one place - LateRooms

Searching for a hotel

There are four ways to search for a hotel:

Option 1: A basic search

To perform a basic search use the "Find a Deal" box located to the top left of the homepage.

Type the name of the location or attraction that you wish to search for.

You should then enter your arrival date, number of nights and number of occupants per room, followed by "Go".

Option 2: Map search

Find the closest hotel to your exact location using our map search.

Click on the Map Search and drill down to your precise location by clicking on the map. You do not need to enter any search criteria before clicking Map Search. Once you have decided on your exact location, you can then enter your required dates and number of nights and occupants.

Other homepage features


Top destinations

These destinations are based on where LateRooms customers are booking and tell you everything you need to know to make your choice, including the weather in the area and the number of hotels in the location. Prices are based on double rooms, but singles may be cheaper if you are travelling alone.

Branded hotels

At LateRooms we work with some of the world's most famous hotel chains, and our brand panels showcase a handful of what we can offer you. Brands are a great option if you don't know the area but know what to expect from a brand.

Can't see this homepage?

If you have visited LateRooms before, we'll remember you. This means that you will not see the normal homepage, but will be taken to the last country you searched within. Don't worry, the search box, map search and advanced search will work in exactly the same way.

Search Tips

  • If you are travelling by yourself but want a bigger bed, try looking for a double room. Prices are per room and you will get far more choice and may get better value.
  • The map search is great for pinpointing your exact location, as once you have searched to a regional level, you can use interactive Google mapping functionality to get a visual idea of where the hotels are located.

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The search results

The search results will display one date either side of the dates you have searched for.
LateRooms rates are indicated in orange, and purple rates indicate 'rack rate', or the price the hotel would sell at under normal circumstances.
All rates are PER ROOM, so the price you see is the price you will pay.

You can order your search results by:
  • Hotel name
  • Distance from your searched location
  • Guest rating
  • Star rating
  • Price (high to low)
  • Price (low to high)

Simply select the option you wish to use from the drop down menu, or click the relevant heading within the search results page.

For UK hotels you can filter your search by apartments and hotels. This helps you easily locate the best accommodation for your needs.

Once you have located a hotel you wish to view, click anywhere on the row to view the hotel's details. Here you can find out more information on the hotel, read guest reviews, see photographs, and view the hotel location using Google maps.

If there is a search that you perform regularly, why not save your search? To do this you will need a MyLateRooms account. Although we will send you an automatic invitation once you have made a booking, you can find out more about MyLateRooms and register here

Don't forget the fantastic offers that are available at branded hotels. The panels to the right of the search results are all relevant to the destination you searched for.

Search results tips

  • If you would like to widen your results, try amending the search radius. Radii are set at "as the crow flies" from your searched destination, so an increased radius could still be highly relevant.
  • The hotel's details page should be able to answer all your questions. However, if you don't find the answers you need, do not worry; our Reservations Team will be happy to help. Simply call them on 0870 300 8477.
  • If breakfast is not included, ask a member of our team to enquire about the cost. You can then have a total price before you travel to help you budget effectively.
  • If you are not sure of the exact location of the hotel, or need directions, use our route planner on the hotel's map and directions page to plot the route and distance to or from the hotel e.g. you can plot your route from home, or from the hotel to an attraction.

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Booking a hotel

Once you have decided where you want to stay, simply enter the number of rooms you need and the number of occupants per room and click proceed. Your booking requirements will then be summarised and changes can be made at this stage.

If you are happy with your selection you have 2 options for booking:

Online

To book online you will be required to fill in the booking form with your personal information, including credit card details.

Booking online is the most efficient way to book your room. Our online system is fully secure and certified by Global Sign so you can be assured that your details will be safe. You should receive an email confirmation immediately.

If you do not then you can re-send this to yourself via our email resender or you can contact our Customer Service Team on
+44 (0)844 774 2002.

Telephone

Sometimes a hotel is not available for online booking, so you will need to book by telephone.
Dial the number on the booking page and quote the 'L code' reference number, which is personal to your enquiry. All the information you have input on the site up to this point will automatically have been saved and by quoting this personal reference number these details will pre-populate our booking screen.
The operator will then take you through the booking process and provide you with a booking reference number, which will also be confirmed by email and SMS (text message).

If you have been presented with the option of online booking, but would prefer to do this over the telephone, you can do this by clicking the Book by Telephone panel located to the right of the page, beneath our site security information. This will automatically generate an "L code" reference number for your booking.

Search Tips

  • If you are booking via telephone make sure you are happy with your selection before you call. The L code reference number is personal to your enquiry, and if the details are incorrect your call time will be increased.
  • When booking online please check that you have typed your email address correctly. Confirmations can easily be sent to the wrong address, especially with popular accounts like hotmail.
  • If you have any special requests, e.g. no feather pillows, please enter this information on your booking form or advise the booking agent. While we cannot guarantee these, the hotel will try to accommodate your needs.

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