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Reviews - Rubens at the Palace - A Red Carnation Hotel

4AA Assessed Hotel Ratings explained
39 Buckingham Palace Road , London, SW1W 0PS
Serene comfort and traditional hospitality directly opposite Buckingham Palace.
Serene comfort and traditional hospitality directly opposite Buckingham Palace: the four-star Rubens at the Palace is a firm favourite with both business and leisure travellers, where guests are assured a warm welcome and a variety of specially designed room types including the Royal Wing and rooms for single female guests. The Palace Lounge and Cavalry bar are popular haunts for guests and locals alike, the panoramic views from the lounge sometimes affording a glimpse of passing pageantry from The Royal Mews, the working stables responsible for transporting the Queen and the Royal Family.

Rubens has a fine range of dining options, from our deluxe full English buffet breakfast with all the trimmings that we have become famous for, to The Old Masters Carvery with its succulent menu and daily roasts. Not forgetting the Library Restaurant, serving award-winning English and international cuisine or BBar, our South-African themed bar and restaurant – you are truly spoilt for choice when dining with Rubens.

We are just a few minutes’ walk from London Victoria Train and Tube Stations and the Royal Parks, the Rubens provides superb access to the whole of London. For guests that are driving, 24 hour parking facilities are available at the nearby NCP. The hotel is very proud to be rated as one of the highest four star London hotels by the AA.
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 50 reviews
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  • Family friendly
90% recommended this accommodation to a friend 92% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

A quality stay in London
I was only staying in London for 1 night so I wanted it to be a comfortable experience. Upon arrival at the hotel I was greeted by a very polite uniformed doorman who took my cases from the taxi into the hotel lobby. The reception staff were very cheerful and welcoming and booked me into my room quickly and efficiently. I stayed in a Classic Double which was very nicely appointed and air conditioned but it was, like many other London hotel rooms, a little on the small side. As I was travelling alone it was perfect for my needs but if I had a +1 it would have been a little cramped. A small desk was available with free broadband connection and free wifi was available throughout the hotel. I ordered room service in the evening, a Rubens Burger, which was very tasty and quickly delivered but unfortunately the burger and the fries were rather cold and the bun was soggy on the bottom where it ha been sat in condensation. The bed was very comfortable and warm. The restaurant for breakfast was again very stylish and comfortable. I was shown to my table very quickly by attentive, friendly staff. Breakfast was a very comprehensive buffet with quality food choices but again the cooked food was rather cold. The fried eggs were cooked to order in front of you which was a nice touch and meant that they weren't hanging around under hot lights going hard like other hotels. To sum up, the hotel is in a perfect position for business in Westminster or for tourism, it is clean, well appointed and has very friendly and helpful staff. Free broadband and wifi for the business user. The only let down was the food which although very tasty and good quality was rather cold on both occasions.

Reviewed by
A Freeman

From Gloucester, UK
Who stayed in November 2014

Travelling alone

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Spontaneous stay
Lovely room and breakfast! Would stay again.

Reviewed by
Graham M

From UK
Who stayed in November 2014

Couple

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Disappointed
Room was very small and very brown! Wall covering exactly the same as bedcover. Arms of chair under dressing table were badly worn and frayed. On checking out £1.00 had been added to our bill for some charity which we agreed to pay as didn't want to appear churlish but seems a bit of a cheek to impose this on guests already paying £299.00 per night for room only, no breakfast. Definitely not good value for money, even with a view of the back of Buckingham Palace!

Reviewed by
Neil K

From UK
Who stayed in September 2014

Couple

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opulence
The room was beautiful and made us feel special and honoured to be there.

Reviewed by
p hinman

From Birmingham, UK
Who stayed in August 2014

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Fantastic
A fantastic experience, we were made to feel very special,went to the ritz much prefered the ruben at the palace. Great experience, friendly staff, great cocktails.couldn't have asked for more.

Reviewed by
Donna M

From Coventry, UK
Who stayed in August 2014

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Fine
Reasonable location. Had a room on the fourth floor near to the lift mechanism that ran all night - rather like sleeping in a tube station. Also had had a blue light illuminating teh lavatory whicj I couldnt find a switch to turn off - very curious. Not an idea meeting area for informal business appointments. Wifi in room didnt connect either.

Reviewed by
J Taylor

From England
Who stayed in August 2014

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Wonderful stay!
Our room was beautifully decorated with everything you could wish for, very clean too!
Breakfast was exceptional with lots of choice and great service.
staff extremely friendly and helpful...already booking again to return in September!

Reviewed by
Emily L

From UK
Who stayed in July 2014

Family

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Fabulous weekend.
Booked an executive room but on arrival we were upgraded to a royal suite! Fabulous - helped to make the weekend extra special.

Reviewed by
K Logan

From Runcorn, UK
Who stayed in July 2014

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Staff were very good, couldn't of done enough for us. It was our first wedding anniversary, I let them know prior to the date and they left us a card and chocolates with happy anniversary on. Decor is very old (not dated) within the room, style is aristocratic which is fine but for £230 a night it just didn't live up to expectations. The entrance is very grand and all communal areas are 5*, just the room which unfortunately was a let down. Quite small, mirrors on walls to make the room seem bigger only go so far. Can't fault the bed great nights sleep.

Reviewed by
Daniel Crann

From Bridgnorth, UK
Who stayed in July 2014

Couple

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London break
This Hotel has to one of the best London Hotels I've stayed in the staff made you feel very special.

Reviewed by
M Baron

From Blackburn, UK
Who stayed in June 2014

Couple

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