Reviews - Crowne Plaza CHESTER


Trinity Street, Chester, CH1 2BD

Price From 292.08 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (47)

98% would recommend it to a friend


Customer service


Food quality

Room quality


  • D Clegg

  • October 2015


Friendly staff, clean, well run hotel.

The only area of improvement would be to allow guests to go to the bar themselves as when it got slightly busy there was only one waitress taking and delivering drink orders so the service was slow. Despite this she worked hard and was always smiling and apologetic.

  • T Main

  • October 2015

Lovely hotel


  • July 2015

Crown Plazza

From our arrival to departure the staff and resources were first class

  • Andrew Marsh

  • July 2015

Go for a twin if you're a couple!

Whatever you do, don't book a double room here, or you will end up rolling into the middle of the bed on the saggy mattress.

This is a shame, as otherwise the hotel is convenient and comfortable, with good facilities and friendly staff. I ended up holding on the to the edge of the bed for dear life, trying to stop "rolling down the hill". It's a mystery why this hotel provides free room sprays to help you sleep, but relies on old saggy mattresses. Go for the twin room and the problem should be solved!

  • Gareth M

  • May 2015

Bank Holiday Treat

Great friendly staff, food and drinks were very good and service was excellent especially with it being busy.

Room perfect, clean specious great view. Perfect break away.

  • P Walker

  • April 2015

Excellent hotel and food, but poor service in the restaurant

Hotel, staff, rooms, cleanliness, bar and food were all excellent, but the service in the restaurant was poor.

We booked a table for 8:30pm and arrived promptly. We were shown to our table and ordered some water whilst we decided what we would like to order. After 25 minutes nobody had brought our water and nobody had been to take our food/wine order. I went to find the chap who had shown us to our table and asked if we could place an order and to question where our water was. No apology or eye contact, he just kept looking at his screen. Pretty poor really. That said it was resolved and the food was great.

  • Adele L

  • March 2015

Lovely stay

The reception staff were very helpful and we were given a room up grade.

The breakfast was lovely. Excellent location. I think that parking should have been included in the price.

  • Richard S

  • March 2015

Nice Hotel

good location

  • Alistair C

  • February 2015

Crowne Plaza Chester

Very good and right in centre.

  • carolyn r

  • February 2015

Great service

Everyone was very helpful and great with the kids.

The pool was clean and quiet, the restaurant and bar catered to all our needs.