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Reviews - BEST WESTERN Forest Hills Hotel

3Visit England Assessed Hotel Ratings explained
Overton Hill, Frodsham, WA6 6HH
The BEST WESTERN Forest Hills Hotel is situated just off the M56, yet nestles in the beautiful Cheshire countryside for peace and quiet aplenty! Panoramic views across the Cheshire plains and the Mersey Estuary will live long in the memory, as will our personality packed hotel.

Explore the countryside, discover the Sandstone Trail, shop at Cheshire Oaks Outlet Village or enjoy fun for the family at Chester Zoo, Blue Planet Aquarium and Gulliver's World - all nearby! Our Hilltops Restaurant has earned a justifiable reputation for quality of food and service, and hosts events, Gourmet Nights, Casino Nights, Summer BBQs, Tribute Nights and much more besides. You'll have full use of the extensive Leisure Club during your stay too, with a 20 metre pool, Children's Play Pool, two floor Technogym, Sauna and Steam room, Dance Studio and Snooker room with two full sized tables.

Spa treatments are available in the tranquil treatment room. With the Poolside Bar the perfect place to relax with a drink or snack!
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Overall score Guest rating scores since October 2012 Customer recommendation
Guest Reviews Based on 66 reviews
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  • Family friendly
85% recommended this accommodation to a friend 87% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Very pleasant experience
Upon telephone booking, I didn't find the lady I spoke to very polite or helpfull. However, I continued with my booking due to the fact of it been a great western hotel and have heard good reviews in the past. When we arrived, we were greeted by a very friendly lady at the desk who could not do enough for us. We have a little toddler and was delighted that this lady was interacting with him too. Making us feel very comfortable before we had even got to our room. It was around 5:30 we arrived and our little ones tea time and bed time was approaching. The lady advised us about the opening times of the main restaurant which was 7pm but if we wanted food earlier, the leisure bar would be open for food and drink service too. 7pm was a bit late for us so we opted for the leisure bar. We sat down and ordered drinks and 3 meals. One was chicken nuggets and chips, one being a sandwich and the other was a jacket potato. The leisure bar was not busy but our food took a total of 40 minutes to arrive, with no update on when it was coming. By the time our food came it was nearly 7pm. So in reflection, if we had knew we would be waiting 40 minutes for food at the leisure bar, we would definitely of waited for the restaurants opening time of 7pm and been able to have a much wider range of meals to choose from that the leisure bar. After this slightly disappointing meal, we went to our room. It was clean and inviting and had enough room for a travel cot which was great. The bed was really comfy which I think is a 'must have' at a hotel. After our nights sleep, we came down for breakfast in the restaurant. We were greeted by a lady serving the tables who again, was extremely helpful and polite. Any food we asked for, she was more than happy to help and didn't make us feel like it was any problem at all which was lovely. The view from the restaurant itself was amazing even though it was a hazy morning. All the food at the breakfast was outstanding and was great to have eggs cooked fresh to order to accompany our breakfasts. After this, we went back to our room to pack up,. When leaving, we were pleased to see the lady on reception who greeted us on our arrival . She informed us about chester zoo tickets to buy there which saved us a lot of money. We purchased these, settled the bill and left. We were really pleased with our stay overall, and the only bad point being the service at the leisure bar. We will definitely be staying again if we wish to travel to chester again.

Reviewed by
J Samways

From Kidderminster, UK
Who stayed in September 2014

Family with young children

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A great stay!
Not one complaint at all with our stay, staff really helpful, a fantastic family room we had with loads of space, food great, leisure facilities spot on and the hotels surroundings are truly set in the countryside. Also a first for me was a hotel with 2 well looked after Snooker tables in a fantastic room, brilliant!! Without a doubt be staying again!

Reviewed by
Mark R

From Chorley, UK
Who stayed in August 2014

Family with teenage children

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Nice stop over hotel
Pleasant staff comfy bed good food more than happy

Reviewed by
A Evans

From Newport, UK
Who stayed in August 2014

Travelling alone

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Excellent
We loved it here , very spacious room , very welcoming staff , excellent pool etc , food great in restaurant and room service . We will be going back for certain

Reviewed by
K Ellard

From Clynderwen, UK
Who stayed in August 2014

Family with young children

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Comfortable stay
I stayed for one night with my 10 year old daughter and found the staff and hotel very good. The pool and leisure facilities were an added bonus!! I didn't eat in the hotel so can't comment on the food but I'm sure it would of been good.

Reviewed by
Andrew S

From Wirral, UK
Who stayed in August 2014

Family with young children

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Fantastic location for North Wales and Chesire!
Fantastic hotel with great views. Staff very helpful and use of the swimming pool and gym topping on the cake. Our room was a family room, 1-double and 2-singles very clean and bags of space. TV, hair dryer and fast room service. There was air-con but not much affect on a summers evening making the room hot at night.

Reviewed by
Neil W

From UK
Who stayed in August 2014

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good value nice location
family room very clean very spacious with a seating area which was good. everyone friendly and breakfast was good

Reviewed by
lesley r

From Driffield, UK
Who stayed in August 2014

Family with teenage children

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fab little hotel
Myself and my husband spent two nights here with our two young boys. The hotel was gorgeous our room very spacious and clean just what we wanted. The staff were all very helpful and polite. I would definately recommend this hotel to anyone. I will certainly be booking again in the future.

Reviewed by
s armstrong

From Jarrow, UK
Who stayed in August 2014

Family with young children

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Poor quality room.
Toilet seat wasn't fixed fell off while my 8yrs old girl using shower was just poor very dated in general the room. Stayed at a best western 6 yrs ago and wasn't impressed tried again but would have to be desperate to do again.

Reviewed by
derry f

From Chesterfield, UK
Who stayed in July 2014

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Excellent accommodation
Very remote and quite lovely friendly staff, would defo go back

Reviewed by
S Brown

From Whitley Bay, UK
Who stayed in July 2014

Family with young children

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