Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
69% would recommend it to a friend
I arrived late and the receptionist was lovely.
I was very pleased with my room. It was on the top floor and very quiet.
The location was perfect for a conference I had the next day being only three minutes walk away.
A small and friendly hotel, well situated in the centre of Mayfair.
Reasonably close to green park tube station. Plenty of restaurants and cafes near by. The breakfast at the hotel was good and served in a beautiful little dinning room by very pleasant staff. On checking out we were able to leave our bags until our London departure. We enjoyed our stay and would recommend
Park Lane Mews Hotel
The TV, whilst large, was a poor quality (looked like a late-90s picture quality), room looked out onto an atrium.
Service was good though and location-wise we definitely were impressed.
Rude staff, old decor and plywood holding the bathroom door together.
This hotel was very run down and I won't be coming back!
The tap was falling off the sink, the first room smelt of smoke.
Not a deluxe package at all. Didn't feel safe in the hotel due to no security. Room was falling apart, stains all over the carpet.
room was too small and I dont beleive its a good value for money. breakfast was poor
All in all its OK hotel for a value of £70 a night with a breakfast not £124.
The breakfast could have been warmer.
Dirty, Disgusting and Threatening Staff!
We stayed at The Park Lane Mews Hotel on 21st January 2016 - 23rd January 2016 and I must say, I am disgusted at the experience we had at this establishment.
We were checked in to Room 300, the room was shabby, dirty and unkempt. Lamps were hanging off hinges, the doors were scuffed, the wall paper peeling from the walls and there were stains on the wall paper. The room was damp, musty smelling and the heating was broken, we were provided with a small portable heater but the room was still freezing cold.
The fittings and fixtures in the room were dangerous, lampshades hanging off hinges with scorch and burn marks in them, the portable heater kept cutting out, when I asked reception if I could have another heater, I was told there were no more available. We had no sleep, the damp conditions, lack of heating and winter weather exacerbated my severe asthma, the rooms were so cold that we slept fully clothed, with jumpers and the dressing gowns provided.
There were three electric outlets in the bedroom, one did not work, the other did not allow a standard plug to fit and the other had the electric heater plugged in, in order to charge telephones and use appliances we had to unplug the heater.
There was also a relentless alarm outside that continued from Friday afternoon until the early hours of Saturday morning, (I do have a recording of this alarm), this also hindered our sleep and as soon as we settled the awful noise of refuse collectors began.
When I complained at reception on Thursday, I was plainly told there was nothing that they could do. As we had reservations and we were in a rush, I could not stay and argue my case further. I made further complaints, I was told that I could not be moved and there was nothing the hotel could do. On the Sunday checkout, I informed the staff member of our issues, I showed photographic evidence and told her that I was not happy with the room or service. She told me there was nothing she could do about it and that I would have to email or call Mr Raj.
This trip was to celebrate both mine and my partners birthdays, The Park Lane Hotel completely ruined our stay. We could not settle in our filthy room, we could not sleep due to the damp and freezing conditions and we were made most unwelcome by staff who would not listen to the issues we had with our room. My medical condition was made worse by the state of the room and we have both become ill with sinus and respiratory issues following our stay and I believe that this was caused by the damp room.
Great hotel in a fantastic location.
The accommodation was dreadful tiny little bathroom freezing cold room dirty, dirty towels in the bathroom.
Would never go there again. Staff were very friendly but di not understand when i asked them to make out the bill to my business account