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51% would recommend it to a friend
Lush hotel, excellent customer service, beautiful room and generally an outstanding hotel however, the window in our room was broken making it beyond beyond freezing and had we have been staying another night we would have had to have swapped rooms also the downstairs pool, bubble pool etc were very disappointing, they had 2 of the 3 lights were out and the cleanliness was awful, also the 2 large pools had no working bubbles as suggested.
Making the spa area a Big disappointment to be honest.
Short break near the sea.
The hotel itself is very smart with some luxurious features.
Ideal for couples wanting a zhort break near the sea. The room itself was to a good standard and breakfast was excellent. The staff were friendly and helpful. Our only negative is that the lift was not working and no alternative was available for those needing access via a lift.
Relaxing but a little shabby
Overall we really enjoyed our stay and the service was really great by all members of staff.
Whilst the hotel was clean, it seemed quite shabby and a bit run down, especially in some of the common areas - hallways, staircases etc were in need of a good lick of paint and general spruce up. We only had breakfast at the hotel, which was ok but nothing special - would have been nice to have better quality yoghurts and coffee that was a bit stronger than water!
Short stay break
On entering the hotel we saw the spa facilities and conservatory seating area which on closer inspection looked pretty grubby, however, we did not need or use these facilities.
We then went to the reception desk to check in to beet by two members of staff behind the desk. One was serving another customer and the other annoyingly seemed they were having along convo with their friend about the South of France (very irritating). Eventually, the children made enough noise and the male member became vacant and saw to our room allocation. There is no lift which was ok for us as we only had overnight bags. The interior of the hotel looked tired and needs a refurbishment job, however, I feel this hotel has changed hands several times and the owners would need to spend a substantial amount of money they may not get back. We had a family room that was spacious and the bathroom, very nice with spectate shower and whirlpool bath ( whirlpool out of order) and no plug. The male at reception went out of his way to source a plug for us. Complimentary water was greatly received. Bedding was abit old fashioned, sheet and brown blanket but rooms were toasty so didn't get cold. Breakfast in the morning was very nice, the usual full and continental breakfast buffet with a few breakfast kept the adults going until tea time. Conclusion, ok for a short stay and better than a premier inn which has a very high turnover of customers. Needs the Hallmark Directors to invest a lot of money to make this a modern four star hotel we would expect in 2015.
great for relaxation
we had the most amazing weekend ever,the Spa facility was superb!!!!!!
Our room was huge!.
Excellent value for money the only downside the wifi signal was bad from our room and the bath/shower was dates compared to the huge bathroom size!!
We stayed here for one night en route to Devon with our 2 children.
They loved the pool which we had all to ourselves even on Easter weekend...breakfast was good and our room was very spacious.
Evening meals were of a high standard, however the breakfast was appalling.
Food was buffet style dried up rarely replenished, missing items like jam marmalade cheeses etc.
The Hotel reminded me of a rudderless ship.
Hallmark Hotel & Spa Bournemouth
Very very tired hotel.
Desperatley in need of redecoration. Large crack in ceiling and covered in brown water stained marks. The lift was out of order and the communal areas also looked very tatty. More like a 2 star than 4 star.
Couldn't of asked for more
The staff were fantastic.
They couldn't do more for you if they tried.
Food was fab with a good selection. Had a good choice of wines as well. Spa facilities were good, but some parts did look a little tired and could do with being spruced up. Rooms were clean, but only criticisms would be under the bed needed a vac and the curtains were a little too small for the windows. Other than that... perfect.