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86% would recommend it to a friend
This hotel has all the ingredients of a fantastic break.
It is in a superb location for accessing the Cathedral and city centre yet is set in quiet and beautiful grounds going down to the river. However it just gets it wrong and is so disappointing. Some of the staff really knew the meaning of customer service and were welcoming and clearly hard working, some just hadn't a clue to the point they were rude. The hotel is tired, clearly in need of general maintenance. We had mould growing round our bathroom window frame, dust on the bath, carpets in the corridors were in need of a vacuum cleaner. The lovely view of the river from the dining room was spoilt by dirty windows. We had dinner in the hotel which was at best mediocre whereas the continental breakfast was very good. All the ingredients are there - it's just not done well and definitely not a four star experience.
Not too bad
This is a nice hotel in a lovely location and ours opened onto the garden alongside the river.
It's a two minute stroll from the cathedral. The only real let down was breakfast, which would have been fine if it was included in the price, which in itself was probably top end for this standard of hotel. Instead for an extra tenner each we got a muddled order that took an age because there were not enough staff for quite a lot of guests. Chaotic sums it up. Nice hotel though
Room with a view
A little dark but a beautiful view of the cathedral. 5 minutes walk into Salisbury makes this an ideal hotel for sightseeing and set on the river means the restaurant has lovely views.
gacy Rose and Crown Hotel
Riverside rooms have direct access to garden but need better soundproofing from rooms above.
Legacy Rose and Crown Hotel
An overnight stay in a good position for town and sightseeing.
We could walk, no need for the car once at the Legacy Rose and Crown Hotel.
Very Nice Surprise
Staff was excellent and helpful even with a wedding going at the time of our stay.
Food was very good. The view from our room overlooked the river with a sheep field and the cathedral spire in the background. It couldn't have been better. We were in room 25.
Good lodgings & great character
Hotel has lovely setting, easy walking to town centre and with lots of character.
Receptionists very friendly and helpful. Great choice of breakfast options. Good car parking.
Legacy Rose and Crown Hotel
Every thing was excellent.
Lovely hotel shame about the service
Firstly, we were given the key to the room only to find it had not been cleaned from the previous occupants.
We we were offered a complimentary dink whilst we waited for it to be cleaned, however open returned to the supposedly cleaned room we found the door had been left propped open with a dirty towel whilst all our belongings were still in the room. Although the room had been cleaned the toilet was still dirty with splashes all over the seat and pan. Secondly, the following morning my husband tried to take a shower but there was no water, eventually the water did come back on but by this time it was too late as we had to go to breakfast. The restaurant was quite busy and we waited over 15 mins for our order for tea to be taken. The booking on late.rooms.com stated very clearly Full Breakfast included so we assumed this would mean a cooked breakfast. When the waitress explained very apologetically that it was misleading but only included a cold buffet, we both felt this was not good enough. In fact the breakfast was poor consisting of only cereals, fruit, plain yoghurt, bread and hard boiled cold eggs which contained green yolks. My husband did order a full cooked breakfast which was lovely and cooked fresh and served hot but at £9.95 seemed excessive when we had already paid for breakfast. Lastly we order a morning newspaper which did not arrive, and when we mentioned this to the receptionist, she was very apologetic. All of the staff were extremely pleasant and could not apologise enough for the problems and the bedroom was lovely with views overlooking the river and Cathedral, unfortunately the service let it down, although I suspect this was due to staff shortages but is this really acceptable?
Great hotel for a short break
Well run, friendly, clean and hospitable.
We enjoyed our stay, within easy walking distance of the city centre, and with a fine view across the river to the cathedral. The modern room was spacious, comfortable, warm and well-appointed, and the bed was equally comfortable. The continental breakfast offered a good range of choice. We ate in the hotel on both nights of our stay and found the food excellent and the staff very helpful over questions we asked. We left with happy memories and would definitely stay again and recommend it to friends or family.