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Reviews - Grand Hotel


Seafront,Torbay Road, Torquay, TQ2 6NT

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (17)

82% would recommend it to a friend


Customer service

Food quality

Room quality


  • P Tonkin

  • August 2016

Not what I would call a four star luxury hotel!

When booking to stay at the grand hotel you expect the hotel to be just that.

this is not the case withthe grand Torquay. It needs to undergo a complete refurbishment throughout interior and exterior, and staff need to have a lesson in manners. Pictures on advertising websites for the grand Are clearly very old as the hotel is nothing like that anymore. Iv spent many weekends away in Torquay over the past ten years and always wanted to treat ourselves and stay in the grand and unfortunately I now wish I had saved my money,in my opinion it was extremely overpriced and not as advertised on any websites.


  • June 2016


Fine, no problem.

  • sam quirk

  • June 2016

Loved the stay

We loved the stay at this hotel, the outdoor pool is heated and is amazing.

I would recommend this to family's and couples.

The hotel is a bit tired around the edges, but the stay was amazing.

  • john k

  • March 2016

Easter Break

Marvellous location and we had a lovely sea view.

Staff were friendly and helpful. The Easter Egg on Sunday was a nice touch.

  • Marilyn Dawson - Hamilton

  • March 2016

Family visit

Thank you all staff at The grand hotel Torquay.

From check in to check out, I'm impressed as if friends whom I have told about the said hotel. A character charming hotel with modern twists upon arrival beaming smiles from behind the reception desk. Nothing is too much trouble. My friends are keen to stay again as am I. Well done all at The grand hotel. See you soon x

  • Kathleen King

  • March 2016


We found this hotel very luxurious.

Lovely pool location grateful if travelling by train right opposite station and by beach. 20 minutes walk to shops or catch bus. Only disappointed with shower over bath plastic curtain sticks. Would definitely go there again and have a bath not shower.

  • Helen M

  • February 2016


Ok hotel.

Glad I paid the cheaper out of season rate, would be disappointed if I paid more. Wifi reception very poor in my room, kept cutting out requiring myself to go to the reception/bar area to pick up the signal again. Reception staff lovely. Bar service for food and drinks vey slow and food not great quality after all that wait. There is a difference between old and vintage looks and the hotel is just missing the mark needing new wallpaper and paint.

  • D Stone

  • January 2016

Grand Hotel Torquay

Comfortable, clean and friendly.


  • Catherine L

  • January 2016

Stylish and relaxed

Very nice hotel - staff were friendly and helpful.

The bed was comfortable. The decor was maybe a little dated in the bedroom and the sash window was very drafty (but we only notice this due to incredibly high winds one night) and the curtains were thick enough to block the draft. The heat of the shower was a bit random but the bathroom was clean and stylish with plenty of towels

  • gary w

  • November 2015

One night stay

Great experience all round