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95% would recommend it to a friend
Cumberland stay with my mum
I had stayed at the hotel previously but did not remember it as being quite this good.
We only stayed one night but it absolutely fabulous. The staff were really friendly and couldn't do enough for us. The restaurant and bar were reasonable and I couldn't fault the food or service. I would definitely recommend it and my mum is looking to go back with her friend later in the year.
The hotel is located on East Cliff with an amazing view of the water.
However, many rooms are facing inwards towards a yard and into other rooms. You would need to specify a sea or inland view if you wanted one. Rooms are average quality for the price. The quality of food served for the buffet breakfast was good. However, tea is 'served to table' and I didn't get mine until I'd pretty much finished what I was eating. The waitress was focusing on pouring second servings of coffee to people almost finished rather than taking the tea pots on her tray to people who had nothing. Could be resolved with a simple change to process.
The hotel was part of Oceana which had two other hotels, which we knew of, next door.
They had a spa and swimming pool. We didn't use the spa, but did use the pool when we were informed that there was a jacuzzi available. However, there wasn't. The only thing we could see was an area which the jacuzzi used to be in. The pool itself was fairly decent, but the area was dilapidated and the water had a layer of something (which we assumed was skin). It made us want out of the pool fairly quickly.
The service was fairly good. They attempted to resolve any issue we had promptly. The general staff were more helpful than the management, though. Our lights kept going out and we were told it was something we were plugging in to the sockets - I didn't know we weren't allowed to use the sockets. One manager was abrupt by telling us they sorted the problem while we were out (which is fair because they probably did), but when we came back, the lights still weren't working. Our WiFi was very sketchy too. It worked fine downstairs in the lobby, but up on the fourth floor was where we struggled to connect. We tried using all the devices we had, but it never seemed to identify the connection. The staff clearly didn't believe us when we told them so, but we were lucky to have our data at hand.
The breakfast was lovely, and the staff were friendly. Bedroom was in a decent state, although it could do with updating in certain areas.
This was an excellent value stay as part of a business trip to Bournemouth. Great room and breakfast
What a super find.
Delightful location with views and a fab pool and bar area for that post business moment. Fine customer service and care. Everything you need to enjoy a stay. Excellent hotel would use again!
Stayed at the Cumberland for a two night break on 7th April on a bed and breakfast basis.
Great position on the seafront, only a short walk to the town centre. We liked Bournemouth very much the beach and esplanade were lovely. The hotel was good but slightly disappointed with our room it was very bare and impersonal - no character. Reminded me of a Travel Lodge!!. Breakfasts were fine as expected. Might go there again but lots of choice in Bournemouth.
Enjoyed every minute
bathrooms in bedroom need refurbing and furniture in bedroom but room was still very clean.
staff worked there socks off, always polite. food amazing. look of hotel is gorgeous but certain areas Ie curtains around bar, glass around bar and chrome could do with a proper clean as when sitting at breakfast by bar you do notice it and with such a gorgeous hotel with good decor i was suprised.
We booked a standard double but it was very small, there was a wedding the day we arrived, and unfortunately a young couple from the wedding were in the room above us arguing and screaming and slamming doors.
We made a complaint to the hotel manager,and he moved us to the top floor in a king size double which we should have booked from the start, hotel is a 3 star, friendly helpful staff, breakfast not the best but plentiful.
The Cumberland was chosen by us mainly because of the reviews and we weren't disappointed.
The staff were all welcoming and helpful and the quality of the breakfast was exceptional. Ate in the hotel twice, once just a burger - good quality, and on the first night I had fillet steak ( not exceptional but ok) and husband had the steak and ale pie - again not fantastic, just ok. Didn't matter we had a lovely time and without doubt would return.
The Cumberland Hotel
the only issue I had was regarding parking.
I an event is on then there is no parking for the guests and you have to pay to park on the see front.
Had a great stay at the Cumberland
Had a great stay at the Cumberland we were there for a 60th birthday party in the lovely oceana domed room the buffet good was a great idea with mini fish and chips and mini burgers along with other snacks a great evening with great friends