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77% would recommend it to a friend
Holiday Inn PLYMOUTH
An ideally situated hotel for us.
The hotel staff were always friendly & helpful. The pool was excellent & always clean. We have enjoyed our stay enormously. Thank you.
I had rang up reserving parking before arriving and was told that a sign would be placed in front of a space for me, on arrival I couldnt find the reserved space and the staff member on the car park wasnt very helpful and basically just told me to drive around and read all the pieces of paper.
I ended up parking up in a free space and wasnt even asked where my car was on checking in just for the registration plate however I was still charged the reservation parking fee. The water pressure in the shower was disappointing and as a result showering took a lot longer. Didn't sleep well, though the hotel provided both soft and hard pillows neither on their own was comfortable, as a combination they didn't work either. The mattress was extremely springy and everytime someone moved it woke the other person. The mirror in the room was scuffed and the heating/AC system kept flashing for maintenance. Ended up checking out a night earlier so I could stay in my own bed and get a decent nights sleep. No one even asked why we were checking out early.
Breakfast was good, their was a wide range of food options and a variety of cold and hot drinks available. The view from the breakfast room was lovely as it was in the penthouse. By joining the hotels reward system we were treated to a free drink each at the hotel bar. This was a nice touch.
Response from hotel
Dear N Lewis,
Thank you for your recent stay with us, and for providing feedback. Allow me to apologize for any inconvenience you may have experienced with parking and some of our room amenities. It is certainly not our intention to cause any inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Please be assured that all feedback will be acted upon as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.
Parking on site is very very tight answer could cause issues with some cars and inexperienced drivers
Holiday Inn PLYMOUTH
Good value and central location
Normally used to King size bed, but double was adequate.
Breakfast was good, although some items were running out due to peak demand and although replaced fairly quickly, this could have been anticipated with a bit more vigilance. If you are offered a free daily paper as part of IHG membership, please be aware that the offer does NOT cover weekend papers. Pool area was clean and tidy.
Holiday Inn PLYMOUTH
Very disappointed with the disabled facilities at the hotel.
It was most unsatisfactory that it was necessary to have to travel to the Pent House level to use a disabled toilet after checking out and whilst waiting for transport.
Very nice in some areas, a little tired in others.
The leisure facilities were good and I enjoyed the penthouse dining.
The bathroom was pretty tired with various broken fixtures roughly repaired or not at all. Why in this day and age, I'm paying to get high speed broadband in an executive room I do not understand. It feels like penny pinching.
Dinner very disappointing with over cooked salmon, poor selection of vegetables and tasteless fruit salad.
Lovely, helpful staff and great views over the harbour.
10/10 everything we wanted
I used to live in Plymouth and regularly walk past the front doors of this place without a second thought.
I was really surprised and very impressed. Amazing facilities, perfectly suited to light travellers as so much is provided with the room for use on site (towels for the pool, shampoo, hairdryer, etc.). Onsite parking is a real bonus too. Staff were really welcoming, helpful and friendly. We only stayed for one night but overall thoroughly enjoyed the stay and would highly recommend.