89% would recommend it to a friend
had to change rooms, and did receive a much better room - not good value for money
Room uncomfortably hot above the kitchen.
Breakfast only average. Excellent public areas and staff. Not much choice in Wells. Try somewhete cheaper and enjoys the hotel's open space by the cathedral with a real ale or local cider.
I stayed here for my daughters wedding and could not have stayed in a more wonderful hotel.The reception staff were welcoming(including Snowball-the cat!)who spent much of his time on reception!!-so sweet.
My room was superb-absolutely beautiful and spotlessly clean. I only experienced breakfast,but the service was excellent and the breakfast first class
There is plenty of parking. Thank you Swan for helping to make my weekend the most wonderful in my life
toast was mouldy at breakfast
breakfast was good
Sandwiches were good
Great Location and Well Run
Two nights alone and quite impressed.
Only a noisy party of schoolchildren fooling around late into the night spoiled it, but Hotel not to blame for that. Probably the best location in Wells and definitely a cut above the competition with decent sized rooms and well trained staff. Decent value considering and a good bar service at all times. The outside sitting area opposite the cathedral is a great asset.
Expensive but good all round quality
Staff were very friendly and helpful, food was good, room was good - but nevertheless a little over priced.
I guess that's supply and demand in Wells...
A comfortable room, in a Hotel with lots of character, friendly and helpful staff.
A warm welcome from very helpful and courteous staff
We enjoyed the whole experience of staying in this older-fashioned hotel.
Absolutely perfect location in the centre of old Wells.