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Reviews - Chiseldon House

3AA Assessed Country House Hotel Ratings explained
Chiseldon House, New Road, Chiseldon , Swindon, Wiltshire, SN4 0NE
Our country house hotel is set in the stunning Marlborough Downs in the heart of the Wiltshire countryside. We are located just minutes from Swindon and Marlborough; and under a mile from the M4, which ensures easy access from London and the West.

Chiseldon House offers you the perfect blend of upmarket style and comfort, with its first class restaurant, beautifully appointed rooms and modern business facilities, all set in the privacy of elegant and relaxing gardens.

Our relaxed and friendly service is here to ensure your stay is cared for; whether staying whilst on holiday, visiting family and friends, or in the area on business. Our grounds are there for you to enjoy whether for afternoon tea, or a relaxing drink after work.

Picture of Chiseldon House, Swindon, Wiltshire at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since March 2013 Customer recommendation
Guest Reviews Based on 4 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
80% recommended this accommodation to a friend 80% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Great Stay
Lovely hotel , hidden gem

Reviewed by
Tracy P

From Petersfield, UK
Who stayed in June 2014

Travelling alone

  • Customer service
  • Hotel cleanliness
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Disgraceful
Me and my partner booked a night at your hotel, upon arrival we were not given any information regarding dinner times and breakfast times, but within two minutes we did receive a phone call to our room asking if we want dinner and we said we shall let you know, so we decided to go for a drink in the bar were a young lady then asked us again if we wanted dinner and we were still unsure but she was pushing for an order so we placed our order seeing as she wanted it so bad (felt very rushed).
We ordered the pork and ribeye off your "al a carte" menu and when it arrived it looked lovely but unfortunately the standard of the food was terrible, regarding the ribeye it was not cooked to my requirement, onion rings where soggy, the steak had no taste at all and the chips tasted horrible ( probably Havant been blanched, just cooked from raw . My partners pork was also disappointing as the piece of pork was smaller than anything else on the plate, the black pudding scotch egg contained a tiny little egg that was overcooked, pork was overcooked and black pudding tasted as if i was bathed in oil and not cooked.
We spoke to the young man regarding these issues straight away and was told nothing about it that night but when we checked out he basically told us that we were lying and had to pay the full bill even though i hardly touched my steak, we stated we were happy to pay for the pork as most of it was eaten but not the steak as i went hungry that night but yet still had to pay £22 for a meal i wouldn't feed my dog, i do not appreciate being called a liar as both my partner and i work in the hospitality trade and he is a head chef, so I'm afraid we do know how the food and especially the service should of been.
A very disappointing visit and would not recommend your hotel to anyone unless they want to be called liar and to feel very unwelcome.
Disgraceful

Reviewed by
R Parkes

From Hereford, UK
Who stayed in May 2014

Couple

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  • Hotel cleanliness
  • Quality of room
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  • Quality of food
  • Family friendly

The best of both worlds
This Hotel has it all
Charm a lovely location & great staff

Reviewed by
g frankham

From Llanon, UK
Who stayed in June 2013

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  • Family friendly

BUSINESS TRIP
Have stayed here before and always a friendly welcome at reception. Only reason for giving a 4 on customer service was they appeared to be short on staff the morning I vacated, so breakfast service and settling my account was a little slow. Having said that they apologised at the time and gave an explanation without me having to say anything. Will stay again when next in area.

Reviewed by
M Hudson

From UK
Who stayed in February 2013

Travelling alone

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