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Reviews - South Sands Boutique Hotel


Price From 361.62 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (5)

80% would recommend it to a friend


Customer service

Food quality

Room quality


  • kerry r

  • January 2016

We had looked forward to this stay for so long! Such a disappointment.

Hotel is beautiful and the location is outstanding, however the hearing in the hotel is unbearable.

Our room was 31 degrees at night. We were told the hearing is controlled centrally and could not be altered. A fan was provided but this just circulated the warm air around. We had French windows in our room with shutters, so we're unable to open these at night. My husband is an asthmatic and the heat was just unbearable. We both never had a wink of sleep all night, which defeated the object of a peaceful break for us. We highlighted the problem at checkout and were told the director would be in contact immediately. Three days later we have heard nothing. We went to leave and the receptionist embarrassed us greatly by saying our room hadn't been paid for and we needed to pay as my card had been declined. There were other guests waiting to check out and overheard the conversation. We had paid for our room directly with yourselves and did not have any additional items to pay for so our bill was zero. The receptionist would not listen to me she kept on the bill had to be paid. I showed her my online bank statement highlighting the transaction paid to you and she argued I did not pay you I paid them direct. We were made to feel so small, it ruined our stay and love for the hotel completely. We eventually left and 15 minutes later had a call from the hotel to say they had located the payment and sorry for the inconvenience. Not good enough at all from this standard of hotel. Many guests were complaining whilst we were staying. Maybe a slippery slope I fear. Very disappointing.

  • Janice M

  • March 2015

Excellent Beachside Hotel

Excellent hotel.

Warm and friendly. Clientele of mostly 60++. Beautiful setting right on beach superb views from dining room. Very enjoyable for mid week break.

  • Jonothan H

  • February 2015

Great Place

Staff were very friendly, chilled out and helpful.

Food - excellent.

  • Ian S

  • January 2015

South Sands Boutique Hotel

Fabulous weekend, wonderful location, ideal for walking the coastal path, would recommend the hotel to anyone.

  • Patrick H

  • November 2014

Relaxed and convivial