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79% would recommend it to a friend
Rooms excellant and clean,massive room with lovely decor.Food was ok ,good location and overall a great stay would definately stay there again.
Only criticism was amount of flies while eating breakfast
The manager made a point of coming to us and offering us a room she had vacant which we felt would be more suitable and quieter than that which had been allocated owing to it being a Saturday night.
She was more than helpful and put herself out to be of assistance.
Lovely place, great food.
Brilliant staff. The staff where extremely helpful and even helped us when we arrived late by supplying us with sandwiches, a great staff team!!!
Good place to stay, well looked after and breakfast was excellant
Not the best we have stayed in
Booked family room but second bed not made up and only one set towels On arrival.
Outside dining/drinking area not kept clean
Used cigarette buts not emptied from ashtrays
Staff were friendly and breakfast was adequate
Okish place to stay
Room was ok very poorly lite, no light outside door so had trouble finding keyhole in the dark.
Otherwise stay was good , food was not to good chicken very dry, had breaded mushrooms very hard and beet root tart thing was like rock to cut and no flavour .would stay at hotel but not eat there again .
Excellent Stay and excellent staff and Mangment!!
Thanks very much to Janine and Amy for their help this week when I stayed at the Waterloo.
Will certainly be staying there again when I am back working working in the area .
Very welcoming; excellent food; good staff.
The room let the whole experience down. Supposedly a Superior Room, but it was like being in a dungeon. Totally inadequate lighting made the room so dark it was almost impossible to read a book. The bed was comfortable, and both the room & bathroom were clean. But overall it was not an experience that we will repeat. The room was certainly not superior, and this made the price excessive.
Disappointed this time
This is a hotel we have stayed at previously both individually and as a couple and as a family.
On all other occasions, we have been satisfied with the standard of the accommodation and the food. This time, the food was ok but, we were really disappointed with the room which, looked very tired, it was initially cold and the bathroom was extremely disappointing. This did not make for the best of stays and probably means we will think twice before we stay there again which, is a bit of a shame because the location of the place is excellent in it's proximity to the motorway.