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93% would recommend it to a friend
Thanks for the up grade
We had a fantastic four day break at the Fingle Glen whilst we visited family.
Upon arrival we were up graded to a cabin, with a hot tub. Breakfast was really good and the guys serving us were vert friendly and helpful. Overall a lovely stay thanks to all st Fingle Glen.
The hotel was not as nice as l expected, the room was dirty hadn't been hovered for day's the toilet seat had crack in it, mirrors still had smears from the previous people, the room was right next to the fire escape wear people smoked and after the doors wear locked at night they used this to get in and out, on the plus side the breakfast was lovely.
Three nights. Lovely food.
We were upgraded to a lovely suite which was very well furnished.
The room was quite warm and the air con nit a bit noisy but overall a lovely experience with helpful and friendly staff.
Disappointed - much room for improvement
Mouldy pillow case, broken shower head, hairs stuck on the wall of shower.
Very tatty low quality room depressing and largely uncared for. I'm a reasonable person and gave the hotel the opportunity to put things right. In fact not one but two chances to put things right. Staff, mixed. Reported above to be told by person on reception that she couldn't do anything until management came in the following morning. An apology was the most significant thing missing, she gave the impression that my issues were quite normal. Furthermore she went on to say that I arrived before the room could be checked. Arrival is from 2pm, I arrived at 2:45 but somehow it was my fault because she started work at 4pm. On the positive side the manager I spoke to in the morning was great and apologised profusely,reduced my a bill to compensate. From my experience I can't recommend this hotel, they need to get the basics of room preparation, cleanliness andcustomer service to level most of us expect from a reputable hotel stay.
A hidden surprise
Hotel within easy access to A30 yet in lovely countryside.
Room was comfortable. Meal service fast and friendly, but it was the breakfast that we still comment on. All cooked to order and superb!
Booked this as it was cheaper than the nearest Travelodge - similar standard of room - clean, very warm (a fan was provided).
Restaurant - nice food. Staff quite indifferent - had regulars that got lots of attention - we weren't neglected, just not made to feel as welcome. Only one night stayed (visiting university open day) - happy enough overall.
Will be coming to stay here again.
Found no problems with the accommodation and will happily stay there again.