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Reviews - Ancient Gatehouse


20 Sadler Street, Wells, BA5 2SE

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (12)

92% would recommend it to a friend


Customer service


Food quality

Room quality


  • T Goddard

  • June 2016

Ancient Gatehouse

We enjoyed our short stay,the room was quirky ,you have to be slim and fit to climb the very very old steps.The Italian food at the in-house restaurant was excellent.

  • Michael Nicholson

  • December 2015

A Night in Wells

This small hotel situated in the heart of the beautiful City of Wells with an intimate view of the beautiful Cathedral was a lucky find for me.

The whole experience proved to be a delight and I can safely say the food was better than most alleged 5 Star hotels. Dinner was well prepared, succulent and served with good grace. The portions were generous, eschewing the unappealing modern trend of offering tiny portions on large white plates - what the experts I believe term: nouvelle cuisine. The characterful bedroom offered a sumptuous four poster bed with deep welcoming pillows. For those who are prepared to overlook the challenge of finding somewhere to park overnight, I have no hesitation in recommending this delightful little hotel. That said, the walk to car park was worth the effort.

  • Louise K

  • October 2015

A great place with loads of atmosphere. Well-placed for exploring town.

We had a great stay here - though you do need to be fairly fit & not too plump to get to the top rooms.

On-site restaurant looks good though we didn't try it. Parking a bit of a pain but easily sortable. Pleasant staff and a really good bed!

  • J Ellis

  • April 2015

Great character, lovely service and amazing views.

  • Laura Kelly

  • December 2014

incredible view of wells cathedral which we could see from our bed!wonderful characterful place

incredible views of magnificent cathedral from our room,friendly staff,excellent food and service,wonderful location and building full of character and charm

  • P Forbes-Buckingham

  • December 2014

Wells for Christmas

The hotel has very limited parking which is in the pub car park opposite.

Access to the hotel was only marred by the town being closed off for the reindeer parade. The hotel had good old fashioned character and I would certainly stay there again.

  • Claire T

  • October 2014

Worst stay in a while

Dreadful staircase, unclean room, shower with no pressure and freezing/scolding temperatures.

Massively impractical for work but not somewhere I would ever stay again for leisure either.

  • Helen B

  • September 2014

Great position in the City, excellent food, good room, friendly staff.

Hotel is very conveniently situated in middle of Wells, excellent food, good room, friendly helpful staff.

Stairs a little steep to upper rooms.

  • Roger G

  • August 2014

Room 5 at Ancient Gatehouse hotel

We stayed in room 5, which was a twin room - unfortunately all they had left as it was a late booking on my part.Hotel is in a lovely spot and I'm sure the rooms overlooking the cathedral are worth the money, but I didn't feel that ours was worth 110 pounds a night.

Our room had a sloping ceiling and both beds were under the slope, meaning that it was not possibile to sit up in bed and as there was only one small chair in the room, it was necessary to sit on the bed. I don't understand why so many hotels seem to think you will not just want to sit comfortably in your room and watch TV or something. There is no parking at the hotel, so it was necessary to unload and then park somewhere some distance away from the hotel. This is difficult for them to do much about, but they could have an arrangement with one of the local car parks to give guests a parking permit. I don't wish to be too negative about the hotel, as we did have a lovely weekend in Wells and their Italian restaurant on the ground floor is excellent & we enjoyed eating there both nights. The problem was that we had nowhere to go to be comfortable, except the neighbouring hotel lounge and various cafes.

  • aiessa a

  • July 2014

Beautiful twin roomed bedroom.

Stairs to room 5 very steep - potential problem for seniors.