Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
82% would recommend it to a friend
Some customer facing skills training needed
Poor customer service from reception - quiet room requested was not delivered, reception uninterested in my complaint.
Receptionist took payment from my card without my permission after saying she just needed a scan and then in the morning referred me to the small print about advance purchase. Above average Food from carvery, excellent restaurant/bar service. Breakfast - an excellent experience altogether, quality and service
Best Western Plus Old Tollgate Hotel
Stay in a disabled access room.
Large room,but could be better arranged to give room for wheelchair to move around. Shower was in bath and my husband cannot get into bath even with bath seat. It needs a shower room. Toilet and washbasin were very good.
Trip to Brighton 2016
Made to feel welcome from the start. Comfortable room. Food excellent - as nice a breakfast as we have ever had. Carvery is particularly good. No complaints at all
Excellent value for money
We stayed one night here and we were very impressed.
The quality of the room, the high standard of catering were amazing. We will definitely stay here again when we come back to the South Downs.
BEST WESTERN Old Tollgate Hotel
Fine hotel room was slightly smaller than expecting but all in all lovely area very quiet.
Just what we neeeded.
Good hotel in lovely old village of Bramber.
A good base for exploring South East Sussex. Good sized room, very clean with well stocked tea and coffee making facilities. Nice white towels and decent loo paper. Not so keen on the one hair/body wash, prefer separate ones. The hot water was difficult to regulate in the shower but overall ok. Friendly staff and good breakfast.
Review of our stay
Pluses:- Very comfortable and clean air-conditioned room.
Staff helpful and friendly, service very good. Breakfast as you would expect from this grade of hotel. Well kept gardens ideal for afternoon tea in dry weather. Minuses:- If raining can get very wet going from building to building. Dinner, carvery OK for 1 or 2 nights but not for more, very little choice if you don't want it. Could do with steaks or fish other than salmon. We enjoyed our stay and would come again.
Stayed overnight as on business nearby.
Large room, a little dated but very clean. Staff friendly. Carvery set up a bit weird, didn't see hot starters until after main course (due to positioning), staff serve meat as per normal carvery but also serve your veg, gravy etc, then carry it to your table (unsure why this is necessary for the majority of customers I saw there). Plus I was lucky as I love carvery but am unsure if there was anything else on offer as no menu.
Breakfast was a bit of a free for all and the queue formed in the doorway making it tricky to get in and out to your table. Overall though a pleasant stay, staff friendly and I would stay again
Great food but cold shower
The food was superb both dinner and breakfast
But the room shower needs updating because it ran mostly cold
Room ok, food?
The room was ok if a little dated.
The food, carvery, was very expensive for what it was and you cannot serve yourself for anything. The restaurant staff were not that welcoming either. Would stay again if I could find nothing else.