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67% would recommend it to a friend
Hotel has a warm and welcome feel with helpful friendly staff Would recommend highly
Rooms comfortable and nicely decorated.
Hotel well situated for easy access to town centre. Excellent health spa facilities attached.
Comfortable hotel with helpful staff
We were only staying for one night.
The room was very comfortable. We were not too happy with the bathroom as it was a wet room rather than a bath and shower, (ground floor and probably a room for less abled people)however, for one night it was adequate. The bed was not a double bed as booked but two single beds together, but again, adequate for one night. Very clean. The food was very good and the prices reasonable.
Room was fine for a one night stay but for any longer we would have found it a little small.
Also piped music or music from downstairs was very clearly heard in our room and rather a nuisance. We were out most of the evening but on our return as we settled to bed it concerned us that it would keep us awake. Luckily it did not. Walls very thin so could hear next doors movements and conversation very clearly
Exceptional - my booking had not been received from laterooms but rather than keeping me waiting, I was given my key and allowed into my room with the very polite and customer focussed receptionist informing me that when it suited me, return to reception to check in properly.
How refreshing. When I did return, she still had problems with laterooms and kindly took me to the bar eventually bringing my paperwork to me to check in formally. Perfect customer service!
Nice building, staff were good but you could hear a lot of noise from the room, a function on the Saturday night left the floor boards in the room vibrating, no chance of sleeping, incredibly loud!
I would have scored more highly but the TV remote was missing and although we asked for a replacement, it never arrived.
Lovely little hotel with friendly service!!
Really pleased with my stay here.
Good food, excellent service, room satisfactory. I didn't get a chance to use the gym/spa this time around. Will definitely consider staying here again.
Not the best
My wife & I stayed in room 18 for two nights, the room was well below my expectation given that we were charged £243.00 for room only accommodation, not only was the wallpaper peeling off the wall, there was mould on the ceilings, the blinds were broken allowing light through at crack of dawn, the bottom of the bath was badly marked, the towel rail in the bathroom was broken & kept dropping off the wall, a sofa in the room had had a cover thrown over to hide the mass of stains all over it & most importantly the bed was worn out the springs were none existent & my wife had to use the spare duvet to lie on to gain any kind of comfort, & all this for £243.00 not good I'm sure you would agree.
On the Friday evening we ate in the hotels restaurant the food was well below standard & the lamb main course was left mostly untouched, when asked by the waiter why we had not eaten it we told him it was not very nice to which he responded that he had sold 8 portions previously & no-one else had complained!. On retiring I tried to take a shower, this was more of a trickle than a shower & the water was only warm. We booked breakfast at a cost of £12.00 per person & this was satisfactory not great but not as bad as the evening meal. We will be regular visitors to the area but will give the hotel a wide berth unless major improvements are made.
Traditional Hotel in lovely Knaresborough
Nice hotel with spa facilities by a busy road if you are unlucky to be staying at the front of the hotel.
The spa if a little small was good with the treatments provided being excellent and good value. Good breakfast but very little choice with a set menu evening meal and a little pricey for the portion sizes. We had a number of problems with our room all of which were rectified by the friendly and helpful staff.
In need of refurbishment
The hotel is in need of a refurb, the bathroom had been renovated but the room was very tired and old fashioned.