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67% would recommend it to a friend
Lovely stay at Dower House
The service we received from all the staff was excellent .
Alison on reception was extremely helpful in sorting out my prepaid laterooms.com booking, which when I rang to confirm my booking, didn't appear to be pre paid. Anyway it was quickly sorted and she got back to me to let me know. She was then on reception as we arrived, and checked us in very efficiently. We found every member of staff that we came across that weekend, to be very friendly and happy in their work. We came away thinking what a lovely weekend we had had.
dangerous place to stay
my girlfriend and i booked in to a £140 room then enjoyed the spa before going to bed - 2 hours later we were woke to the sound of the fire alarm - we dressed and opened the door to smoke filling the hall way on the first floor - we followed the fire exit signs to a dead end courtyard on the first floor - we then found another exit - as we passed a guest sitting next to an open fire and loading it up with more logs - we safely got to the car park - there were 2 managers on duty - one of them stood in the car park whilst the other ran through the hotel looking for a fire - at no point were the fire brigade called - then the manager emerged saying he had found the fire and it was safe for us to re enter the building - the management didn't seem to have a clue about fire safety evacuation procedure - the hotel seemed full but there weren't many guests in the car park and a roll call of names was not done - seemed a lot of guests just ignored alarm - nobody ran through evacuating all rooms - we were in the room directly above the log fire and the room was filled with smoke - being asthmatic and night time breathing problems made it a sleepless night for me especially as the drunken guest fueling the fire was left to continue thereby causing an anxious night too - would not recommend this place which is a shame because we had previously thought it to be a lovely place
two log burners in bars. just what you want when its cold wet winter days. breakfast very good.
Friendly, happy to help staff and good value for money :-) we enjoyed the spa facilities too!
Hotel has a warm and welcome feel with helpful friendly staff Would recommend highly
Rooms comfortable and nicely decorated.
Hotel well situated for easy access to town centre. Excellent health spa facilities attached.
Comfortable hotel with helpful staff
We were only staying for one night.
The room was very comfortable. We were not too happy with the bathroom as it was a wet room rather than a bath and shower, (ground floor and probably a room for less abled people)however, for one night it was adequate. The bed was not a double bed as booked but two single beds together, but again, adequate for one night. Very clean. The food was very good and the prices reasonable.
Room was fine for a one night stay but for any longer we would have found it a little small.
Also piped music or music from downstairs was very clearly heard in our room and rather a nuisance. We were out most of the evening but on our return as we settled to bed it concerned us that it would keep us awake. Luckily it did not. Walls very thin so could hear next doors movements and conversation very clearly
Exceptional - my booking had not been received from laterooms but rather than keeping me waiting, I was given my key and allowed into my room with the very polite and customer focussed receptionist informing me that when it suited me, return to reception to check in properly.
How refreshing. When I did return, she still had problems with laterooms and kindly took me to the bar eventually bringing my paperwork to me to check in formally. Perfect customer service!
Nice building, staff were good but you could hear a lot of noise from the room, a function on the Saturday night left the floor boards in the room vibrating, no chance of sleeping, incredibly loud!
I would have scored more highly but the TV remote was missing and although we asked for a replacement, it never arrived.