Reviews - BEST WESTERN Dower House & Spa


48 Bond End, Harrogate, HG5 9AL

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (17)

65% would recommend it to a friend


Customer service

Food quality

Room quality


  • Mark E

  • May 2014

A Possible Wedding Venue

We were looking at venue for our wedding in the area.

But were very disappointed with the location to start with, the room we were allocated could only be described as claustrophobic and had to pay for an upgrade. I must say though that the staff were friendly and especially the night porter was really helpful and informative

  • F Nottage

  • January 2014

New year 2013/2014

After a quiet Christmas, on Boxing day!!, we decided to book a hotel for a few days over the New Year.

We used a booking site, and found Best Western Dower House Hotel and Spa in Knaresborough. Knowing the town and area as we regularly visit Yorkshire we took a chance and booked for 4 nights. What a welcome we had by Ken the manager and his reception staff. He even contacted us before our visit to see if we wanted to have a table for the Gala New Year dinner. They were friendly from the start. The hotel also has a spa attached which we used including Spa treatments. Initially we had reservations re the dinner as we felt it was quite pricey, but after eating in the restaurant the first evening we took the plunge and reserved a table for New Year. What a night. The attention to detail was brilliant, welcome drinks canapes, a super meal followed on by a disco. We danced to the small wee hours. What FUN!.

The hotel staff were clearly very well trained and lead from the front by Ken, they were professional at all times but friendly too. We would have no hesitation booking in the future. Well done Dower House and Happy new year to you all!!


  • September 2013

Faulty window

The front staff were great but the overall room I was given was not to my standard and when the sliding sash window wouldn't shut this kept me up all night it was all a very cold room.

  • Patricia M

  • September 2013

Highly recommended!

A very last minute booking but what a find.

Just lovely - all I wanted and more. The spa is small but perfectly formed with all the things you need to unwind. The staff were brilliant, on hand when needed, helpful and polite. Room luxurious and very comfortable. Well done Dower House Team!

  • C Fish

  • August 2013

A comfortable stay

I arrived with a colleague quite late but we managed to get an excellent meal in the restaurant.

We each had a comfortable double room although they will need refurbishing soon. Free wifi is available but is not very reliable unless you ask for a "box" from reception. Breakfast was also excellent.

  • A Willis

  • August 2013

Overnight business trip

Booked this a few days earlier.

Wanted a gym and spa for a good price as my company were paying- this hotel was a few minutes from where I was working, easy to find, clean and friendly. The gym was small but had some good equipment, I didn't use the spa in the end.

I had room service and the food was excellent, the service was quick and efficient. Excellent value and will definitely book again

  • marguerita d

  • August 2013

excellent value, warm and friendly staff