65% would recommend it to a friend
Nice hotel, bit pricey
The price seemed a bit steep for what was offered.
The room was good quality and great location. What isn't mentioned/advertised is that there is £25 fee per night for parking which is not included in what you pay beforehand. Was undergoing a renovation at the time of visit which meant the whole place stank of paint but that wasn't too much of a problem after airing the room out.
Nott a 4 star hotel
No air conditioning, could not leave the patio door open, as it was a communal balcony.no safe or fridge facilities.
The room is very tired, in need of a complete overhaul.
Overpriced, unfriendly and brusque staff, Noisy room but lovely view
We stayed at the mecure for one night to celebrate our anniversary and decided to push the boat out a little to get a room with a sea view.
Great view but room price did not even come with breakfast which would have been an additional £40. Woken at 6.30 am by a constant banging below our room, which we thought must have been a door into the kitchen or dining room, it was in fact the front door of the hotel, positioned next to the reception, heavily banging with anyone that passed through it. How staff could not have noticed this and done something about it is beyond us. Either fault to the door or a fault with the staff, but either way the staff were barely apologetic. Basic customer service seems to be sadly lacking in the younger generation, one would assume it would a pre requisite in basic training when working within the service industry, but we felt like they were doing us a favour by allowing us to stay. Our check out was at 12noon but we had maid service banging on the door at 10am to clean the room. A very disturbed morning sleep and no offer of compensation or apology. We will avoid next time we are in Brighton.
Avoid this hotel
This hotel is ridiculously overpriced.
My girlfriend and I paid roughly £250 + £25 parking for one night. Room was seriously old/run down/worn out. Staff were brilliant, very helpful/kind. Avoid this hotel at all cost.
Beautiful Room and outstanding views
Paid extra for a sea view but did not expect the wow factor we got upon opening the door.
Absolutely beautiful room with a balcony overlooking the beach and promenade. The only downside (which was minimal) was that the room being on the first floor suffered mildly from outside noise both from the road and from the hotel bar and reception area however that did not impact on our experience.
On a wider note it has been a long time since we have weekended in Brighton and we were a little dismayed to find that the city centre and especially the lanes has become a haven for rowdy stag and hen groups which is a bit of a shame.
rip off parking
One of the reasons I chose this hotel was because they advertise on site parking, it costs £25 per night.
Anyone wishing to stay here and park needs to add this to the room rate.
Would stay again.
For a 4 star hotel, the general standard of fixtures and room quality was not to the level I would have expected.
Some refurbishment is needed in various areas, not least the dining area. The hotel staff were friendly and professional, although the little things do irriate when you are paying £ 200 a night, e.g at breakfast not getting any milk for our tea. When only two couples in the dining room, this is sloppy. When I asked, the staff I spoke with pointed at the cereal milk!.
MERCURE BRIGHTON SEAFRONT HOTEL
Great location, High Quality rooms, Frendly staff.
Let down by their car park. Quoted £16 per night on late rooms site but charged £25 per night by Hotel
Tired and old, with extortionate parking fee
Definitely an old and weary hotel, that would benefit a facelift.
There was no food available, due to 'maintenance issues in the kitchen', so whilst unable to rate the actual food the overall experience was poor. The biggest shocker for me was the £25 per night parking fee, which is by far the most I've ever payed for parking at any hotel. I doubt I'l be staying at this hotel again in the future