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38% would recommend it to a friend
Nothing particularly wrong, but an uninspiring visit.
We fancied a last minute trip to Brighton and picked here because it had parking, what nothing actually told you was that it was going to cost £25 a night for the car.
The best you can say really is that there was nothing overly wrong with the place. Near enough to the important bits to be near, and far enough to not be in the middle of the noise that said, any sea facing room on the front is pretty noisy especially when the windows don't shut very well. I guess the hotel is a victim of the building which in places is beautiful but for the most part just looks like it needs some money spending on it. This of course is not very easy with these listed buildings along the front. The room was tall, roomy, and a bit old fashioned but clean and tidy. The bathroom was fine, although the shower was rubbish. We did not take an evening meal because in part, the breakfast was so disappointing, and to be fair there were too many other choices. All parts of the Hotel, and our stay were okay, and the staff were all pretty good, I think I just expected a bit more from a 4-star seafront hotel, especially given the room tariff, which was a bit steep for the hotel. I have stayed in plenty of places which cost more money, and usually you get what you paid for. We were considering a further night but in fact moved on and the following night I can honestly say we stayed in a nicer place in Rye with a better breakfast for less than half the money.
quiet for Brighton
We had a room on the Mews which was really quiet - something we do not often experience in Brighton.
Room also had a window which makes a really pleasant change. Saying that, I think in the summer the room could have been really stuffy
Mercure Brighton Seafront Hotel
However, I requested breakfast and late check-out but my room was not on the breakfast list and my room key stopped working after the standard check out times. Both were sorted promptly and with an apology.
Great for a business stay
I stayed here for 3 nights whilst in Brighton for work and it was adequate for what I needed.
I booked a deluxe sea view room and the robe was a nice touch. The room had everything I required. The shower wasn't great, it was fixed and set to high so all the power had gone by the time the water reached me. When I entered the hotel to check in there was no one on reception or in the bar and I had to wait 5 minutes for someone to arrive - not the best first impression. overall though it is a great location and i would use this hotel again for future business trips
I was very disappointed in my stay.
We arrived and were checked in, went up to our room, only to find that we had been given a room that was already someone else's. There were bags and belongings in the room already. We then returned to reception, where we had to wait a long time to deal with the problem as there were not sufficient members of staff to deal with the people waiting to check in. We finally spoke to the receptionist and were given another room. I did not feel that the receptionist was as apologetic as he could have been. Our new room was not as nice as the one we were given accidentally. I returned to reception and asked if we could change room to a nicer room. The lady at reception told me there was another room available. When I asked if the room was nicer than the one we were in, she replied that she didn't know if it was nicer, as she didn't know what I would like.
I travel a lot and don't usually write reviews but this hotel is so over priced I want to warn people.
There is no way this is a 4 star hotel. The room we had was small and shabby. I am used to staying in older hotels and understand the challenges involved, it's not normally an issue. This hotel is very tired and the room we had was dated and small. There was a tiny shower room which only seemed capable of producing cold water. If this had been a budget hotel I would have been a little disappointed but would have shrugged it off. Having paid over £300 for I felt cheated. Also there was a function on and I understand the hotel can't be held responsible for the noise of the guests but the thumping of the music was making the room vibrate and we were on the 2nd floor. If you decide to ignore this warning and do stay at this hotel please, please, please, don't take the breakfast option. The line to get a table on Sunday had about 30 people in it. We went to a nice café down the road and got a great breakfast that was a lot cheaper too. Loved Brighton though!!
Nice hotel, bit pricey
The price seemed a bit steep for what was offered.
The room was good quality and great location. What isn't mentioned/advertised is that there is £25 fee per night for parking which is not included in what you pay beforehand. Was undergoing a renovation at the time of visit which meant the whole place stank of paint but that wasn't too much of a problem after airing the room out.
Nott a 4 star hotel
No air conditioning, could not leave the patio door open, as it was a communal balcony.no safe or fridge facilities.
The room is very tired, in need of a complete overhaul.
Overpriced, unfriendly and brusque staff, Noisy room but lovely view
We stayed at the mecure for one night to celebrate our anniversary and decided to push the boat out a little to get a room with a sea view.
Great view but room price did not even come with breakfast which would have been an additional £40. Woken at 6.30 am by a constant banging below our room, which we thought must have been a door into the kitchen or dining room, it was in fact the front door of the hotel, positioned next to the reception, heavily banging with anyone that passed through it. How staff could not have noticed this and done something about it is beyond us. Either fault to the door or a fault with the staff, but either way the staff were barely apologetic. Basic customer service seems to be sadly lacking in the younger generation, one would assume it would a pre requisite in basic training when working within the service industry, but we felt like they were doing us a favour by allowing us to stay. Our check out was at 12noon but we had maid service banging on the door at 10am to clean the room. A very disturbed morning sleep and no offer of compensation or apology. We will avoid next time we are in Brighton.
Avoid this hotel
This hotel is ridiculously overpriced.
My girlfriend and I paid roughly £250 + £25 parking for one night. Room was seriously old/run down/worn out. Staff were brilliant, very helpful/kind. Avoid this hotel at all cost.