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Reviews - Royal Albion Hotel

3

35 Old Steine, Brighton, BN1 1NT

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

All reviews (147)

44% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Jamie Crosswell

  • February 2015

AWFUL- Strongly advise you not to waste your money here!

This hotel was awful!- I arrived and checked in.

My room was in the basement as seemed very much as if it was a redecorated cupboard!- this was the good bit. On entering the room there was loud music and creaking of the floorboards above. I questioned this with reception who advised this was a club not related to them and it's open until 2am. I therefore asked for a new room and was told they are very busy so only have the smoking floor which I reluctantly accepted to my further regret. This room stunk so badly of smoke. I work with patients with chronic lung disease and this room was on or with one of my patients who have smoked for 25years plus and therefore has yellow walls. The trim was baking hot and the fan did not work. There was a disgustingly dirty fan on the side table that I would not risk turning it on for the risk of choking on the amount of dust. The tv was an old tube tv where the colour had gone so difficulty seeing a picture. The shower was a dribble of water. I was woken before 6am due to the noise of the old water pipes and a fan system directly outside the window. This is by far the worst hotel I have ever experience and for such an expensive price. I have stayed in youth hostels for better rooms, cleanliness and price!!

  • AMRIT B

  • February 2015

For The Price, I Expected a Lot More.

The hotel itself from the outside looks great (there was exterior work going on when I went though so there was a lot of scaffolding up) and the hotel is excellently positioned right opposite the Pier as well as being around the corner from a lot of the places I would be visiting.

The customer service was professional and polite and the room (I am unsure if this is a standard feature) I was in had a nice whirlpool bath which was absolutely heaven to use. Unfortunately was pretty much the extent of the upsides of the hotel. Other than the bath in the room, the room itself looked as if it was in a major need of refurbishment. The decor looked very tired and worn out, the lighting in the room was really low but am unsure if this was just the way the lighting was meant to be or because one of the bulbs in the fixture was blown (it was hard to tell). The room absolutely stank of what smelled like boiled cabbage when we first arrived which was very off-putting so we left the window open all night in the hopes of getting rid of the smell which did the trick to a degree. Saying this, the cleanliness of the room itself was excellent and the bed was extremely comfortable which led to a great nights sleep for the two nights I was there. The original plan was to visit this hotel with a female friend but after getting there I think I was glad she was unable to go because the quality of the room was not what I expected at all. For the amount I had spent on the room I was very disappointed and unfortunately I will not be staying at this hotel again.

  • david langley

  • February 2015

worst hotel in brighton

dreadful awful horrendous but well situated and cheap

  • melanie l

  • February 2015

Very run down

Should be shut down for referb

  • Rafei B

  • February 2015

Royal Albion Hotel

Amazing value for money.

I asked for a room with a nice view and reviewed a beautiful sea view room, instantly put a smile on my face. Friendly staff. Comfortable bed. Just the cleaners constantly kept waking us up early in the morning and laughing behind the door.

  • Joshua J

  • February 2015

Nice surprise

Booked single room and got large spacious twin room with sea view.

After that nothing could be a minus. Room was tired and in need of renovation but everything worked and bed comfy.

  • Dean B

  • February 2015

Dated

The Royal Albion hotel is very tired and dated The exterior was being refurbished while we were there but I think it would be a better idea to start inside !!.

The room wasn't particularly clean with an antiquated tv and really shabby bathroom- cracked tiles, rotting door and filthy leaking shower screen !. Miserable receptionist who couldn't do less for you. The breakfast was good and breakfast staff lovely !. No parking at the hotel - £5 for two hours up the road - if you can find a space

  • Josh M

  • February 2015

Value for Money; But Not at Full Price

My room was at a significantly reduced price considering the late booking (reduced from £95 to £23).

I have to say that at the normal price, it would have been a huge rip-off. There is no way the room was worth anything more than £40-50 per night. But at the reduced price I got, it was definitely value for money. PLUSES: Fantastic location right opposite the pier and amongst the action (although note difficulties with finding cheap parking in the centre - I parked in Lewes Road and walked 10 minutes to the hotel); Friendly and helpful staff; Buffet breakfast with everything you might like to see; Good wifi connection; Generally clean and tidy; Perfectly comfortable bed; Warm in room; Quite quiet considering central location; Hot shower

NEGATIVES: My room was essentially a dungeon (because work was being done on the exterior and I happened to be in the basement, there was no natural light); The hotel clearly just does 'enough' - cheap toilet roll, cheap coffee and tea in room, cheap soap, cheapish/old decor; low quality breakfast items (eg although there was an abundance of breakfast sausages, they were the lowest quality you could find, and the scrambled egg was very milky); Significant rust on the shower handle rail; Quite a cold ensuite bathroom,

Overall I would definitely stay again at the reduced price. But I wouldn't pay more than £45 for the same room. Note however, a room with a sea view on the upper levels may be very different.

  • lee m

  • February 2015

Good Service Tired Hotel

Not lot else to say other than the title, staff are nice but a very tired looking hotel with even tireder rooms

  • Alexander l

  • February 2015

Good on a budget

cheap and cheerful, currently in the middle of building works so would not have been happy if i'd paid more than £40