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77% would recommend it to a friend
The room was okay.
But the hotel was dated, old fashioned. Not nice and fresh to look at. Dirty outside, old and damaged look.
The Hickstead Hotel
Excellent stay just a couple of very petty things - there was a 1 very dirty towel left in the bathroom so we only had 1 clean hand towel & we requested more milk & coffee which did not arrive until our 2nd time of asking an hour later.
The room was clean and had all the necessitys, however it was a little dated.
There was stains on light shades and the bathroom could do with updating. The toilet wobbled slightly. The food we had was hit and miss. The dinner was lovely, however the breakfast was cold.
Fine for a stop over
Comfortable for a stop over en route
You can hear everything that's going on in up stairs rooms we were kept awake most of the night, we had explained we had an earliy start and didn't want to be distributed, poor customer service.
Chilled when I needed it !
I was staying for pre-marathon running and the staff were very welcoming and accessible.
They had included both a breakfast and dinner to suit marathoners in the preparation which was a brilliant idea and they called me before hand to ask if I would like to make a reservation. The rooms were lovely, a very tranquil setting next to a lovely horse field and lake - would definitely stay again if I was visiting or running again !!.
Very pleasant hotel, staff were very polite and helpful. accommodation and location was very nice.
Definitely recommend and stay again ourselves.
Excellent service when we arrived and when we checked out.
The lady on reception was extremely helpful and cheerful. Rooms were spacious and comfortable.breakfast was well laid out and inviting. Would definitely stay again.
Friendly and helpful staff. This was our fourth visit and again The Hickstead proved very good value. Minor points already reported to the hotel were to avoid putting all dinner guests at close quarters to each other in one area when there was plenty of room elsewhere. Warm plates for hot food at breakfast and keeping the food properly hot suggested. A lick of paint on the stair handrails suggested - all minor points to an enjoyable stay and we will be back.
Excellence as standard ?
We had the package with dinner included. We had low expectations but we're very pleasantly surprised at the quality of the meal and the excellent friendly service. The room was very good and . In fact it was a very pleasant experience.