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Reviews - New Cosmopolitan Hotel

3Self Classified Guest House Ratings explained
29-31 New Steine, Marine Parade, , Brighton, BN2 1PD
The New Cosmopolitan in Brighton is a English Period Guest House with Character situated in a prime position in the New Steine, one of Brighton's famous seafront garden squares. Whether your visit to Brighton is for business or pleasure, we at the New Cosmopolitan Guest House can assure you of a most pleasurable and comfortable stay.

Superb views of the beach and Palace Pier can be enjoyed from our coffee lounge and many of our bedrooms.

St James Street with all the restaurants, bars and clubs close to hand is close. Our lounge bar Reception is open untlll 11pm. We have no lifts.

Our rooms are comfortable, and many offer fantastic sea views of Brighton's sea front. Guests are in a fantastic location for visiting the theatre and for shopping. Also, the NewCosmopolitan Guest House puts guests in the perfect position for the colourful Pride Festival, which happens every year. You will not be stuck for things to do in Brighton, and our Guest House is the perfect place from which to see everything.

:"We have a function room available for more than 50 people, if you would like organize any event(wedding hen parties,etc.) please do not hesitate to contact us."
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Overall score Guest rating scores since January 2013 Customer recommendation
Guest Reviews Based on 38 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
52% recommended this accommodation to a friend 57% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

New Cosmopolitan
The whole place is in need of decorating. The carpets need replacing. Mould issues need addressing. Very small room. On the plus side, lovely sheets and towels. Staff very pleasant. Breakfast good.

Reviewed by
Ann A

From Bushey, UK
Who stayed in August 2014

Family

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  • Family friendly

The New Cosmopolitan Hotel, Brighton
I was very disappointed with my stay at the New Cosmopolitan Hotel. I am reluctant to write reviews that put places down but they really need to improve their customer service and the cleanliness of the hotel.
When I opened my room, the door handle was broken and I found the back of the door filthy and stained with muck. I was surprised that there wasn't even a waste-paper bin in my room and there was 1 sachet of coffee which was only added to on my third day at the hotel.
During breakfast time, another customer at the hotel was asked to move seats even though the breakfast room was empty and there was no reason to do so. The cooked English breakfast was cold and I had to send it back twice after I asked for my breakfast without mushrooms only to be given half a plateful. Even as I was eating my toast the waiter took my jam and knife (there were only 4 plates of jam for all guests to share!) so that I had to go to the kitchen and ask for more. It was a bit like a scene from Fawlty Towers.
I was disappointed to read the Hotel 'welcome' brochure that opened with the threat to remove guests caught smoking. I'm not a smoker myself but surely they could have started on a more friendly note! Perhaps they could have provided leaflets/maps to give guests an idea of what there is to see and do in Brighton.
If there were any positives, the hotel is well located close to the seafront and Brighton Pier in Kemp Town. Brighton itself is a lovely city and I would highly recommend it as a destination, if not at this hotel.
It was a shame that the hotel was kept so badly as the staff were generally friendly. I really hope that they can carry out the many necessary improvements.

Reviewed by
A York

From Darlington, UK
Who stayed in August 2014

Travelling alone

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Great location friendly staff a work in progress......

Reviewed by
Morag McLeod

From Edinburgh, UK
Who stayed in August 2014

Family with teenage children

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A value for money hotel
The reception staff were very pleasant. The room was adequate. [Single rooms are never very spacious]. the bed was comfortable and clean, and the bathroom was clean with a very efficient shower. Overall good value for money.

Reviewed by
geraldine cook

From Shrewsbury, UK
Who stayed in July 2014

Travelling alone

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  • Family friendly

Lovely staff. The night receptionist and the morning we're very friendly and helpful and welcoming. We stayed In The room for one night and it served our needs.

Reviewed by
R Norman

From UK
Who stayed in July 2014

Couple

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  • Family friendly

you get what you pay for

Reviewed by
NICOLA H

From Cowes, UK
Who stayed in July 2014

Mixed group

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Good

Reviewed by
Audrone K

From Enfield, UK
Who stayed in July 2014

Couple

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  • Family friendly

good location and friendley needs some T,L,C.
over priced for what's on offer for your money needs money spending on the place.

Reviewed by
Michael F

From London, UK
Who stayed in July 2014

Travelling alone

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  • Quality of food
  • Family friendly

Bargain
Sat 21st july a hott summers day in peak season. Room just for the one nihht in brighton was so expensive. Used Late room' Two nights before yhe saturday and got two twins for 4 peole (one night only) for £39.50 each!! Totslly awesome. Three stars, next to beach and pier. Staff were nice and helpful. Room clean comfortable. Had tea and coffee but I unfortunately no soap. Should have asked but a bit too (well lets just say I enjoyed the bars too much lol). Can do late check out for £20 so 1 instead of 11 (most needed).

Reviewed by
D Dexter

From Guildford, UK
Who stayed in June 2014

Mixed group

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Not a good hotel
We arrived and left our luggage there as you cannot check in until 3pm which was OK. The location is great, just over the road from the beach. The room was awful, on the ground floor, so small, looked out on rubbish and no shower only a bath.
We got back to the room 1.00am ready to sleep and there was a drip outside which dripped constantly through the night, it was awful. Complained the next morning and reception said they would get a plumber, 3pm that afternoon no plumber and we refused to sleep there again so they put us in another room. This was much better, bigger and with a shower. No dripping.
Would not stay there again. Very tired, worn out rooms and expensive for what you get.

Reviewed by
Mary Quigley

From London, UK
Who stayed in June 2014

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