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45% would recommend it to a friend
Good, clean, basic accommodation.
This is clean and basic accommodation.
The staff were friendly and helpful, the room was adequate and clean, but it was definitely a "no frills" establishment and very much overpriced for what we got. As visitors from abroad in need of accommodation in order to visit an elderly relative, on a very busy weekend due to the air display at the height of summer, this was not a good example of British hospitality. No wifi in the rooms. Would only go there again if nothing else was available.
Curtains hanging down so would not pull shut.
Had to stand on bed to put them up properly. room had been given a white wash however there was white paint on wooden surfaces. the bathroom had mould between tiles (grout whitener had been unsuccessfully used in places) The worst mould was on the shower floor (I have photos) There was also old I'm assuming shower gel on the tiles with a hair stuck in it. the bed comfort was good however. I asked if I could have a refurbished room for following nights and was informed no 215 was refurbished!. cannot comment on food. I only stayed one night and continued my stay in Eastbourne elsewhere.
The bed was really uncomfortable and the mattress very saggy.
The shower was hot and only just ok to wash because the temperature didn't change whichever way the dial was turned. Also no nets at the window which meant we had to keep very heavy curtains shut all the time on a roasting hot day as we could be overlooked
Not a good experience: shabby; smelly; and not particularly clean. Breakfast not very good.
The whole experience was not particularly enjoyable or relaxing.
For example the key cards repeatedly stopped working and needed resetting at reception. When asked why, there was no understanding.
Does what it says
It was comfortable, the breakfast was decent so for a place to stay on business was good value for money.
it is what it is
have used this hotel a number of times and will again when working down Eastbourne with no hesitation.
Great hotel in a great location.
Reception staff very friendly and helpful. Shame about the room on this stay as we were at the back of the hotel. When booking the room we weren't advised that there was a refurb going on which was a pity. I would prefer a later check out but I understand that housekeeping need to get into the rooms.
Good staff relations
Our room was not suitable as on 2nd floor , lift was out of order.
Second room was an oven, last room was acceptable and comfortable. Despite very noisy partying guests in next room on our last night whitch was dealt with by staff efficiently and promptly, I just wish I had phoned sooner. Many thanks.
when booked the rooms were not together
The sea view room, bedding and towels were crisp and clean enough, but some attention to detail would improve the experience ( broken handle on the wardrobe and the balcony needed a clear up of bird droppings) overall a bit lacking in atmosphere.