Reviews - The Grand Brighton


97-99 Kings Road, Brighton, BN1 2FW

Price From 208.60 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (124)

81% would recommend it to a friend


Customer service


Food quality

Room quality


  • J Cobb

  • October 2014

Poor room, horrible breakfast and really anoying lifts

Booked in early but was told that the room was ready for us - result.

After fighting with one of the two lifts we finally arrived in our room and found it wasn't in fact ready, ho hum. Told a passing member of staff and headed out to the town.

Got back to our room and found we were now locked out (please no, not the weird lifts again!) Back to the desk and sorted that out, back to the room to find we were just above the massive extractor fans for the kitchen, you really would have not believed the noise. It was like, well, having a huge bank of very, very large extractor fans just outside your window. Contacted the desk and to give then credit, we were moved... to the sixth floor, even more scope for the lifts to have their fun. This room was fine, except that the pull out knob thingy to switch from shower to taps in the bath was missing. It took ages to fill the dang bath up as the water was locked in shower mode. I suppose we could have contacted the desk again but at this point we were both apprehensive as to what yet another room would bring. Out for the evening then back to the hotel for a drink seemed like a good idea. Ordered my wife a white wine... and got given a red - gave up at that point. Got to the room, which was peaceful and quiet. Up the next morning for the included breakfast. Got to the restaurant and found a scene reminiscent of someone herding cats. A huge dining room (which was a tad tatty on the decorating front) with many, many tables, a large hotel that was pretty busy and they put one person on the restaurant desk, yup just the one. Once at the table we ordered tea and coffee (which was cool when it arrive if I'm generous), then went to the buffet for a cooked breakfast. To say we were both disappointed is a true statement. OK, we don't have that much experience with a 'Full English' but we have had way better pretty much at any greasy spoon we'd care to name...

Nothing stand out horrible, just very salty, eggs you could have used as body armour, weird muffin thing that the egg was on which was tough as shoe leather and the cheapest sausages money could buy. We booked this as a special deal (£150 instead of £300'ish, £300+ for goodness sake), but I resent paying even that. This is the Grand Hotel in Brighton not a Premier Inn, actually I take that back. We've stayed in Premier Inns and always found them to be OK. Would we stay at the Grand again. A resounding no. Would we recommend the Hotel to our friends and family. Again a resounding no.

  • S Webster

  • October 2014

Great value and location

Staff very friendly and helpful.

Hotel perfect for our short trip. This very old hotel is well decorated and clean throughout despite. Side room quiet, apart from bottles being emptied into lorry in the early hours. Would definitely stay there again.

  • P Winn

  • October 2014

overnight stay

We (husband, mother-in-law and Murphy, the dog) had a very enjoyable short stay.

The staff very friendly and helpful. When one staff saw we had a dog he offered a bed, and as I had forgotten Murphy s I accepted. The bed arrived extremely quickly and Murphy was very happy. I loved the decor and our room was very comfortable. Plenty to choose from the breakfast menu. On the whole a very good experience.

  • Andrew C

  • October 2014

Weekend at The Grand

Good location and a lovely old building but decor very tired in public areas and in need of a lick of paint and a good clean.

Shower in bathroom was very poor for a hotel of this supposed star rating, along with a filthy extractor fan. Nice food in the GB1 fish restaurant, but ridiculously long queues at breakfast meant we had to eat elsewhere one day and take room service the next.


  • October 2014

enjoyable experience, staff very friendly , very attentive especially Martin one of your bar waiters working in lounge area ,

  • f lane

  • September 2014

Innattentive bar staff

Inattentive bar staff and reported to management before leaving.

Also when asked for something like crisps or nuts about 2am in late bar was given direction to a 24x7 local store. The Grand had none.

  • John B

  • September 2014

In need of some refurbishment and staff organisation

I attended a conference in the hotel with a large number of other delegates many of who were staying in this hotel.

Our room had a cracked sink and the shower did not function properly. We were on the third floor, as were others in my party there was no ventilation or air conditioning and the rooms were stuffy requiring us to use a provided small electric fan. Otherwise the rooms were both clean and comfortable. On the 2 evenings we stayed there was insufficient bar staff on duty and on the Friday Morning - the day of the conference - many guests including myself and party were kept waiting for over 20 minutes to be seated for breakfast. On entering the restaurant there was a large number of vacant tables and food available but insufficient staff to clear or lay them. This causing the delay. The provided packed lunch for the conference is best described as poorly prepared and lacking. The ground floor men's public toilets were dirty and smelly the urinals unusable and a number of sinks were cracked.

  • H A J

  • September 2014

An excellent hotel for the business traveller with helpful staff

Service and cleanliness excellent.

We were originally put into an impossibly noisy room. The sound was coming from huge extractors immediately outside our window. Fortunately a quieter room was available and we moved promptly. The breakfast was plentiful and with wide choice but the cold bacon and cardboard stale foccaccia were disappointing. On reflection I think this is a hotel more suitable for the business traveller. After talking to other visitors to the town we'll try one of the have boutique hotels next time.

  • Rachel Cooper

  • September 2014

We stayed two weekend running with your special £99 per night break. We really enjoyed ourselves

As above and the staff were all extremely helpful and polite.

  • Susan B

  • September 2014

Could do better!!

I booked a standard room only one day before travelling, which was on the back of the hotel and overlooked the multi storey car park.

Fortunately I could not see the car park due to the filthy window on the outside. The room was small in comparison to many others I have stayed in for the same price, but adequate for our needs. Also please clean the lift, it too was filthy and gave a very bad early impression of the hotel, although the rest of the hotel was clean. Good breakfast and friendly staff.