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84% would recommend it to a friend
Unfortunately our overall stay was very disappointing for the short space of time we were actually at the hotel.
The hotels priority is clearly the weddings that take place with no consideration whatsoever for paying guests. We were given a room (417) directly beneath the wedding party and the noise continued on until 1:30am. The music stopped at around midnight, which was fine, but then it sounded like a building site....there was constant banging and what sounded like someone dropping lead weights from a height. I must add that on arrival we were advised by the receptionist that a wedding was taking place purely to inform us of the facilities that were unavailable i.e. the restaurant, but no mention of the noise considering where our room was located.
It surprises me that it hasn't been suggested to offer these rooms to the wedding party, just a thought. If it couldn't get any worse, to my annoyance the remote control wasn't working so my poor exhausted husband who drove a little over 4 hours from London to Chester was up and down changing the channels. I mentioned this to the receptionist on checking out and she said 'oh dear' she'll get someone to take a look....not even an apology or thank you for letting her know. Again, she too busy worrying about the next arrival of the wedding party. I understand that weddings generate a considerable amount of revenue but I also think it is important to treat 'all' your paying guests fairly. We eventually got to sleep around 3am only to be woken up by the loud ringing of hotel alarm at 9 o'clock, which turned out to be a false alarm. At this point sleep deprivation has kicked in and being 4 months pregnant I regretted booking with aBode especially as it was supposed to be a little treat for our wedding anniversary. At this point I am looking forward to breakfast, which we paid an additional £15 each. We ordered it to our room and it arrived on time, a good start. I ordered the hot continental breakfast and my husband the cold. The baguette was literally dipped and dripping in butter but having paid £15 I attempted to eat some if it seeing as I paid for it.....it was a mistake as I spent the rest of the time in the bathroom being sick. So including our parking (£12.50) we paid a total of £155 for the above, would you pay.
Poor choice of artwork and no TV remote...
The artwork in our room was of a processional cross which was inappropriate considering that this may offend some guests depending on their backgrounds.
I had to request that glasses were cleaned (after the cleaner had been in) as they hadn't been cleaned since the previous day.
There was no TV remote and the manager couldn't seem to find us a replacement... On the positive side, the food was very good.
Overall a very nice hotel, excellent evening meal, and extremely conveniently located for a city break visit.
Excellent Room and friendly staff
Room was amazing and to a high standed with very friendly and helpful staff.
weekend break for two
Staff very polite and helpful.
Room very basic. Curtains allowed a lot of light through. Bed very comfy.view from room lovely.
Tired and dull room supposed to be desirable?
Upon entering room.
We were disappointed it was supposed to be desirable it was far from that the rug that was under the bed looked old and tired and I would only have let a dog on it the shower screen was absolutely disgusting it had black scum in the corner which might I suggest to the cleaners use a cotton bud to clean also water mark on wall in bathroom to put it short it was worth if anything 60.00 pounds a note very poor and certainly won't be going again.
Room service late night menu
Room service late night menu could have more of a variety but good overall.
Absolutely fabulous stay in one of the penthouse suites, amazing!
Had a fantastic nights stay at the Abode and simply class from the time you walk through the door, reception staff were so welcoming and the accommodation were faultless and everything provided.
Michael Caines Restaurant was a wonderful experience, good fantastic and staff looked after us perfectly. Can't wait to stay again!
Stayed in the Most Enviable room with my fiancée and was very pleased with all aspects of the room.
Staff were very friendly and helpful. Room service was fast and good quality. Facilities were up to scratch. Breakfast was lovely however we didn't eat at Michael Caines restaurant at night but have heard good things about it
Lovely stay- room looked out over the racecourse.
Clean room and staff were friendly and helpful. Have had the breakfast before and it wasn't anything special so didn't pay for it this time. The hotel's great location meant there were plenty of other options to choose from.