Reviews - Tophams Hotel



Price From

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (95)

46% would recommend it to a friend


Customer service


Food quality

Room quality


  • J Keegan

  • October 2013

Disappointing stay

What a shame about out stay here.

First of all the staff were extremely rude and not helpful atall. When we got into our room the electricity wasn't working. There was no toiletries provided, the phones did not work. The breakfast was awful. Just a generally disappointing stay not worth the money atall.

  • Alison J

  • October 2013

Continental breakfast was a complete rip off.

Danish pastry selection was one mini croissant (stale) and one mini pain au chocolate (stale) and a couple of slices of toast. No sign of any cereal. Truly disappointing. En suite shower was mouldy and leaked. Bed base was two different heights.

  • G James

  • October 2013

Fine but dont except much for breakfast!

Usually stay at another hotel for biz but was late booking this year.

Tophams is very close to the office so seemed like a good alternative and also a slightly cheaper than the corporate rates for the VPP. And location is probably the best thing about it really. Bed was perfectly comfortable but had the impression it was trying to be grander than it really was. Both hot and cold taps seemed to provide hot water. The shower spluttered. There was damp evident on the ceiling. Outside the room it was smart enough, clean and tidy with some nice touches (the dress on the stairs). The worst part was the breakfast. Continental included in room rate but consider its a £15-16 charge generally. For that you get a cup of tea or coffee, apple or orange juice, cornflakes (which I doubt were Kelloggs - but the only thing available!) and a bowl of fruit salad which seemed to consist of 90% apples. I did ask for some yoghurt but the waitress did not understand the word. When the confusion was cleared I was told it was an extra £5 - for yoghurt. No thanks. No crossiants available either it seems. I was half prepared for this as the room next door were also talking about how bad it was for the 2nd morning in a row.

For the amount of time spent in the room and convenience of it would stay again but would rather rooms be cheaper and no breakfast included.