Reviews - The Neo


19 Oriental Place , ,, Brighton, BN1 2LL

Price From 96.78 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (57)

86% would recommend it to a friend


Customer service

Food quality

Room quality


  • N Stephens

  • January 2016

Charming hotel by the sea

Really nice little hotel.

Lovely comfy bed and an attractive room.

The food was really quite lovely and all the staff that we encountered were really nice and welcoming.

We really enjoyed our stay and would definitely recommend.

  • Chris O

  • January 2016

Rooms in need of a refresh, accessible power points near bed would be improvement

  • E Power

  • January 2016


The staff were incredible, very polite, friendly and welcoming.

The rooms were lovely, and very homely. However, when booking, the pictures showed the bathroom to have a bath, which there wasn't; also the room was alot smaller than the photos showed and was not complete with half of what the photos showed.

  • Andy M

  • January 2016

Comfortable and relaxing stay

Staff were friendly, room was clean and comfortable.

Good location for town centre and seafront. Breakfast was excellent in choice and quality.

  • J Peel

  • December 2015

Pleasent little hotel by the sea

Lovely little hotel close to the sea and to the town centre, very helpful staff and excellent customer service when we got there, bags were taken to room while the directed me where to park

  • N Edson

  • December 2015

The Neo

Really gorgeous looking hotel.

Friendly staff and great breakfast. Impressed with the overall experience.

  • Rachel T

  • December 2015

Not quite the boutique hotel experience

The Neo was probably a lovely boutique hotel 5 years ago, however now it is quite tied looking & felt dirty in areas.

We arrived before our room was ready, so left our bag with reception. We made them aware we wouldn't be returning until after dinner & when we arrived back later that night, the reception was closed & our bag was locked inside rather than taken to our room. Not a great start…

Our room was fine, but again very tied looking. The mattress was lumpy & had a slope to it, which did not make for a good nights sleep. The breakfast was great, however the service slow & very peculiar. We sat at a table which guests had already been at that morning. When we asked for it to be cleaned & reset, the waiter suggested we sat at a clean table instead, which we did not want to do. While clearing it, she asked if we were happy to hang onto the same toast rack, which had 2 pieces of toast left in it from the previous guests & she could just 'top it up'?.

It is definitely not luxury & the photos do not give you a true representation of it. All in all, a real shame because it's a great location & could be lovely, but needs a bit of investment.

  • E Latham

  • November 2015

The building is beautiful and the staff were very accommodating; especially when I needed the feather duvet and pillows exchanging for polyester.

However the room was very tired, one of the blinds was broken, the soap dispenser was hanging off the wall, 2 of the spot lights in the bathroom needed replacing, water heavily dripped through a light fitting next to the bed in the morning and we had to keep moving furniture each time we wanted to plug chargers in as could only find one double plug socket where a room freshener and kettle was plugged in. Due to staffing issues our breakfast was an hour late but it was very nice when it arrived.

  • R Astle

  • November 2015

The Neo

Hotel was lovely, clean and staff very friendly, when around.

We were on the top floor and unfortunately our shower was not working. We were also told on arrival that the bar was open until 9pm but unfortunately this was not the case, which was a little disappointing. Bed was very comfortable and breakfast was lovely.

  • Colin Bowen

  • November 2015

At least as good as expected

Neo lived up to its image.

Ideally located, quiet street, received a warm, friendly welcome. Room well appointed, decorated, very comfortable. Slept well. Wide choice of breakfast items, Full English well cooked and ample. In summary I found no criticism.