Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
75% would recommend it to a friend
Lovely Accommodation, Great Service
Stayed two nights whilst on business.
Very nice place to stay, service was exceptional.
Wifi a little unpredictable. Good car park. Very friendly staff & nice breakfast.
A very comfortable good nights sleep experience. Very helpful staff.
A very nice comfortable place to stay.
Staff very helpful. Lovely food. I would definitely stay here again. I had a single room which is on the small side but fulfilled my needs perfectly. Nice place to relax in of an evening. Would recommend.
Response from hotel
We were very pleased to hear that you had a nice experience with us, we look forward to welcoming you back again soon when you are in the area.
Poor customer service - wedding preparations more important than serving us and having to regularly go in search of staff during evening meal and breakfast.
Bathroom in a poor state of repair, shower in need of a good clean. Food was very tasty after the hair was removed.
Response from hotel
We are very sorry to hear of your recent review, but equally we are very confused as to why there is a growing trend to which you are part of, where customers feel they have to express their opinion after leaving us, and not raising issues at the time so we can rectify the experience as best as is possible? Why is this?
Our kitchen informed us that the hair you experienced was not a human hair but the hair from the vegetable brush used in the preparation of your food; we are sorry we missed this before it went out. We did however check everything was ok after this and you assured us everything was fine?
Unfortunately as a family run local business we haven't had the time and money to refurbish all the rooms which will soon have the attention it needs, so we apologise if you felt parts of the rooms were sub-standard.
We would like to invite you back to Random Hall with a discount attached to the offer so we can show you your experience was a one off, please call Jackie to arrange this if you want to accept our invitation.