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72% would recommend it to a friend
Staff were really friendly and helpful, room was clean and comfortable
So many good points that was slightly marred by a grumpy reception
I was attending a fundraiser at Hove Town Hall - so this was a perfect location.
Of course, I could - like many of the people on Tripadvisor - find fault. The hotel needs updating but I understand this is being done over time. There is no lift which was a little challenging - but good for the lungs. However, there were plenty of good points. The location is great and easy to find. My room was clean, functional and I slept extremely well. Breakfast was lovely and the blonde girl who served my daughter and I (sorry - didn't ask her name) was extremely sweet and helpful, as were the rest of the catering staff. A credit to good training and customer service. Loved the cute little croissants and the generous cooked breakfast. Lots of choice too, including many juices and fresh fruit - all fully appreciated. Something for everyone. My teen is fussy but she was extremely happy. Nothing worse than a grumpy adolescent. But the staff on reception are perhaps a little more surly and it might benefit the atmosphere of the hotel and mood of the guests to encourage them to be a more pleasant. I appreciate that people work hard but a smile is invaluable. Also, after going out for a walk and coming back to pick up my bags today, I did not appreciate a reminder that it was time to check out. I think think this is rude, considering I was walking up the stairs to do just that. We had also asked for an alarm call at 8am but it had not arrived at 8.15 - when we went down for breakfast. Not a huge thing but if we had overslept, we would have missed breakfast - which would have been inconvenient. In general, I think warmer reception would help the hotel so much.
But I would in general like to thank you for my stay. I think over time, if the rooms are made a little more cheerful and with a level of personality that they currently lack, it will be a great little place that I would love to recommend to others.
The bathroom was tiny as was the sink, although the room itself was quite spacious.
A new carpet had been fitted recently I think but all the paintwork was in need of refurbishment. There was only one chair so an extra one plus a writing table is needed. The area is quiet and there was no parking problem.
Great hotel for the price, would definitely recommend.
Very friendly staff.
Would use this hotel again took my son to see the university as he is thinking of going there in September.Hotel was clean comfortable and i wud recommend it its a little way out from the centre but there is a bus stop at the end of the street and they run every eight minutes until the early hours.
not best pleased
when we arrived at the hotel we were greeted by foreign people and not 1 english speaking person.
the room was ok. the bathroom was very dated and shabby. wallpaper ??. hanging of the ceiling and bath panel in very much need of a lick of paint. side window in bathroom opened to a view od a drain pipe literally covered in bird mess the full length of the pipe. energy saving bulbs in bedroom seemed to take for ever to get bright. sat around in the dark for 5 mins. i will certainly think twice before booking at this hotel again
A little gem of a hotel!.
Centrally located, very clean, exceptional customer service. Overall our party of four adults were very satisfied with our choice of hotel which represented good value for money. Would stay again.
worth the money
Clean and tidy,noise from other rooms annoying but bearable.
Light coming in from under the door constantly going on and off not good. The room was light and airy and the bed comfortable. Breakfast was fine and all in all the stay wasworth the money.
Well located hotel
Made to feel welcome as soon as we arrived.
Rooms clean and welcoming. Good selection of breakfast items. Availability of parking spaces was sufficient. Must remember when buying a permit from the hotel to put registration number on it. As it was the marathon the rooms were overpriced but it was the same where ever you looked in the area. At other times reasonably priced.
Somebody has spent a lot of money on this hotel.
When I paid only £42 per night I got a good room for a good price.breakfast was really good and location was great for my work.Will definitely stay again when I am in the area.