81% would recommend it to a friend
Poor Customer Service
The customer service was appalling for this hotel.
Room was clean, comfortable and quiet.
A 'no frills' basic room to accommodate 2 adults and 1 child.
Clean room but an unfortunate sewage smell filled the room during evening.
Costa coffee cafe within hotel was not available as machine was broken for the duration of our stay. This I found disappointing.
Over selling rooms
I booked a superior double and was put in standard double, quite tired however clean.
When I complained and was told that all the superior doubles had been allocated however 2 bottles of water and 2 packets of biscuits were sent up to my room but no other facilities like an iron etc were. Upon departure I was still charged at the superior room rate however when I challenged this I was given a £20 per night discount which I believe was acceptable. What I find frustrating is why was my initial reservation accepted, why was this not dealt with upon arrival and why did I have to complain before I recieved a discount.
Jury's Inn Brighton
Very friendly & helpful staff, pleasant atmosphere.
Great location right next to the station. I'd definitely recommend this hotel
Bar meal was not great
Did the job!
Clean, functional hotel.
Couldn't find anything about parking on the website and had to use trip advisor to find out where to park, but it was very clean and would stay here again if I had another trip to Brighton.
Clean and convieniant
This hotel was very close to the railway station which was perfect for us traveling by train.
I would say that the foyer was much more modern than the rooms which were a bit dated but very clean. The staff were helpful and friendly and everything ran soothly
Really don't appreciate arriving for breakfast only tone told i'd have to return to my 4th floor room to fetch my handbag as i'd need to pay in advance - why wasn't this sorted at check-in.
Needless to say i checked out and had breakfast elsewhere.
Nice place to stay, close to the sea front and next to the station, didnt have to walk far to get to places.