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Reviews - Urban House

3Self Classified Guest House Ratings explained
20-21 New steine , Brighton, BN2 1PD
Welcome to Urban House.

We are a friendly independent B&B with a small intimate spa and our own bar.

We have a great location in fashionable Kemptown within sight of the sea and pier. We are a short walk Brighton town centre. Here you will find high street fashion, chic designer shops, Brighton's famous Lanes with an inexhaustible choice of bars and restaurants, galleries, exhibitions,theaters, Brighton pier,the unique Brighton Pavilion and much,much more...

Our rooms vary in size and quality and are priced accordingly, but all are ensuite and have flat screen tvs, hair dryers, tea & coffee facilities and there is free wifi.

The spa is ideally suited to couples but we also cater for small groups. We have a steam room, sauna, hydrotherapy bath and relaxation area together with three treatments rooms with fully qualified staff. Please note that there is a charge to use the spa its not included in the room price. (Please note that the spa is temporarily closed for refurbishment)
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Overall score Guest rating scores since November 2012 Customer recommendation
Guest Reviews Based on 74 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
56% recommended this accommodation to a friend 58% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Good location was the only plus point
We got the room only for one night. The room was down stairs right at the bottom corner called the Library. It was spacious but the noise from outside was crazy. I was up all night as the noise of the rain, the wind, cars and the people walking about just did not stop. The shower did not have a cover and one of the windows had a big gaping hole due to which it was cold and very noisy. The staff were warm and very hospitable. Not worth the £80 we paid. Make sure to confirm the rooms before u pay.

Reviewed by
R Gada

From Bournemouth, UK
Who stayed in November 2012

Couple

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  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Awful
Unfortunately I have now read other reviews and have to add to them. This place is so poor I hope the owners finally take note. It is dirty and grubby booking under LateRooms I got the impression we were second class guests placed on the top floor without a lift to an attic room. There was a drawer missing no chair no soap the blinds were broken the bath room ridiculous in size. I would never pay the full price for this hotel. The food was a joke !! Trust me ! They had two guest at breakfast and the table wasn't laid the plates were not put the coffee stewed . This place is shocking and I would recommend it to be removed from the LateRooms website after the manor in which we felt.

ManagementResponse

The room you booked on Laterooms is described as a ’ Small budget double ensuite room on the 4th Floor (no lift). Rate includes continental breakfast.’ Having chosen that room it seems unfair to complain at finding yourself in a small room at the top of the guesthouse without a lift. The bathroom is proportional to the room and contains a full sized shower, wash hand basin and toilet. For an extra £4.00 on that day you could have had a larger standard room but you chose the cheapest room available. Breakfast is a continental breakfast it is not extensive but is adequate. The reason we do this is to keep room prices down, you could have had a cooked breakfast but would have had to pay £5.50 extra. On this day there were 24 guests for breakfast so I can only assume you came down at the end of the breakfast time. Coffee is made fresh in the morning and kept warm on a hot plate. Since breakfast is only served for an hour, even if only one pot was made ( unlikely), I would not consider it stewed during the course of that hour. If I was given a dirty room I would complain there and then, you made no complaint at the time and I do not accept that your room was dirty. I do accept that the blind could only be opened and closed and not raised, this has now been fixed. There is no chair because the room is small so furniture is kept to a minimum. I also accept that there are aspects of the room showing wear and tear i.e. missing drawer. Unfortunately these are difficult times and we have not had the money to replace things as quickly as we would wish but this is reflected in the prices we charge. You paid £45.00 for your room, it is budget accommodation. I consider what you got to be reasonable, and such a scathing review is unjustified.

Reviewed by
Chris D

From Leigh on Sea, England
Who stayed in October 2012

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

HMMMM
All I have to say is Not The Best!!!!

Reviewed by
M Palmer

From Brighton, UK
Who stayed in September 2012

With colleagues

  • Customer service
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  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

un bon plan !
Ce n'est pas le grand luxe, mais sans conteste aussi bien que la plupart de l'hôtellerie britannique typique du bord de mer.
Le personnel est accueillant et prévenant.
En plus, c'est très bien situé, adjacent à une rue animée où l'on trouvait déjà de tout, à deux pas du bord de mer et à 5mn à pied du centre ville.
Et tout ça pour un bon prix !

Reviewed by
Jean-Marc L

From France
Who stayed in May 2013

Travelling alone

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