Reviews - The Cumberland Hotel


East Overcliff Drive, Bournemouth, BH1 3AF

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (55)

95% would recommend it to a friend


Customer service


Food quality

Room quality


  • k ingram

  • November 2013

deco style

A very comfortable hotel with a great relaxing atmosphere.

They all knew their jobs and were very attentive without being over the top.

  • Wendy T

  • October 2013

you get what you pay for

Staff friendly and helpful, food excellent, room little small and dated.

If a party is taking place take advantage of the free earplugs!

  • ian g

  • October 2013

4 night special break

stayed on a 4 night minimum stay special price excellent value for money.

reception area and lounges,restaurants are of a high standard, however hallways to rooms and the rooms themselves

are in need of a makeover.All the staff were extremely attentive and made our break such a pleasure. We stayed on a bed and breakfast tariff but dined at the hotel 3 out of the 4 nights because the food was so good in both restaurants, choosing to go into town on the other night for a night out.

  • David Turrell

  • October 2013

Over priced and over rated

We opted not to pay the minimum tarriff at this hotel in the belief that we MAY get a better room than the basic double room.

No such luck. The room was very small. Pokey would be a good description. There were no bedside lights to read by and the main lighting was bright halogen down lighters. The shower curtain did not reach the edge of the bath so the water soaked the floor. The shower also ran hot and cold. When we checked out we were asked about our experience, so we told the receptionist about the issues. She responded by saying that she would have upgraded us if we had asked. Why do British hotels do this. Why not offer the upgrade in the first place. Would we stay at this hotel again. NO. Would we recommend this hotel. NO.

  • Anthony H

  • October 2013

Fine,no problems.Staff at reception and in dining room/bar both friendly and efficient.Room very good size,will need sprucing up soon.

Noisy Friday night,with unknown group knocking us up at 3am. I explained that they were probably on the wrong floor,and they wandered off.Still,that's not the hotel's fault.Saturday night much quieter.