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Reviews - SW Bed & Breakfast

3Self Classified Bed and Breakfast Ratings explained
21 Malvern Road, Swindon, SN2 1AR
3* Bed & Breakfast centrally located, 5 mins Town Centre/train& bus stations. Quite Residental Area with safe easy parking. All rooms are tastefully decorated with very comfortable beds and have flat screen lcd/led tvs with free Sky +Sports & Movies, Free Wifi/internet Tea & Coffee making facilities, hairdryers and ironing facilities. Full access in the evenings to the kitchen for heating/making evening meal. 2 mins walk from takeaways and supermarkets.
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 17 reviews
  • Customer service
  • Cleanliness of accommodation
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  • Value for money
  • Quality of food
  • Family friendly
96% recommended this accommodation to a friend 96% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

SW Bed & Breakfast
Nice and clean. Sara, the landlady was very nice and helpful.

Reviewed by
Andrew P

From Doncaster, UK
Who stayed in November 2014

With colleagues

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The landlady was very nice but was nowhere to be seen when it came to check out and considering that was at 10 am, I didn't think that was good service. Also you have to order cooked breakfast the night before and there was very little offered considering the room cost £45, and it was tiny. Think box room and then think smaller. However the landlady was very nice and friendly and it did feel homely.

ManagementResponse

Thank you for your review Tara. Myself and three other guests at breakfast really enjoyed your company and are all somewhat surprised at your review. First of all you booked the small room. The fact that its called the small room really does indicate that it is a small room. In the marketing for this room it is sold as perfect for those who just need a bed for the night. The room is very well equipped, which you failed to mention, with the inclusion of free full package sky tv, hair dryer, ironing facility, tea ,coffee, & biscuits, corkscrew & bottle opener, 2lts of bottled water, freshenup wipes, ear plugs, spare blanket dressing gown towels and a very comfortable single bed with pocket sprung mattress. This room is my most popular room. However, the fact that you were hardly in your room as you went out to a party with your family and returned very late, a very small amount of time was spent in your room.
Breakfast is ordered the night before so that when you come for breakfast your breakfast is ready upon your arrival so there is not a lengthy wait, so its all geared for your convenience. The breakfast menu is very extensive but not wasteful. There is a large selection of cereals, full english breakfast, full vegetarian breakfast, scrambled, poached, boiled or fried eggs, a variety of yoghurts upon request along with danish pastries. Should any guest require anything away from the menu then that can be arranged if we are given notice. So to say that breakfast is a measly and messy affair is slightly misleading and had you read the menu in your room brochure you would have seen this. When asked what you would like you only wanted sausage bacon and egg. This was made for you had you said you wanted two sausage, two bacon along with the two eggs that I gave you then that would not have been a problem. Toast and juice along with fresh coffee, ordinary or decaf cofee, tea and decaf tea and fruit and herbal teas& hot chocolate are all also available.
You mentioned in another review that you felt the cleanliness of the room was not good, which was strange as the room was sprung clean only the day before and no one occupied the room from then till you did. All rooms are deep cleansed every friday.
As for me not being around at 10am when you checked out, I am a bed and breakfast and not a hotel. I request that guests, upon leaving breakfast, leave their key in their room door. There is no pressure and certainly wasnt on sunday for you to check out. If I'm not in the house, then my housekeeper who was on duty at the time you left and spoke to you when you were leaving is sufficient cover for the purpose of security.
With regards to the pricing of this room, the service and the package that is offered is indicative of the positioning in the market. Perhaps a travelodge or premier inn would be more suitable for you.
Ultimately Tara, had you discretely discussed your dissatisfaction with me I could have tried to remedy your issues. It is such a shame that you have taken to writing two rather negative reviews which are totally in the minority and I'm exceptionally sad that you didnt enjoy the experience despite the fact that we - myself and other guests - were so accommodating with you, the other guests most certainly do not agree with you. But like art, all experiences are subjective.

Reviewed by
Tara W

From UK
Who stayed in November 2014

Travelling alone

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Super hidden gem
Briliant hotel, very helpful and welcoming. The room was spotless with all the facilities you'd get in a big hotel. Bathroom spotless, as was the rest of the hotel. Perfect for buisness but also a couples weekend away, rooms are stylish and very comfortable.

Reviewed by
James P

From Exeter, UK
Who stayed in March 2014

Travelling alone

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very good value b&b
Very nice accommodation, full sky package, WiFi, very nice bed. Host was very friendly and breakfast great. Would definitely use again and would recommend.

Reviewed by
nick D

From Newton Abbot, UK
Who stayed in February 2014

Travelling alone

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Swindon stay
A comfortable and attractively furnished haven with an amenable host. A relaxing night in a comfortable bed with wifi and sky plus a great breakfast - perfect - no hassle !

Reviewed by
Jeremy Cooke

From Newmarket, UK
Who stayed in January 2014

Travelling alone

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Due to unforeseen circumstances the central heating had broken down but the proprietor promptly provided another form of heating that was sufficient. The breakfast was very nice. I would stay again if I had ensuite facilities.

Reviewed by
g jones

From Peterborough, UK
Who stayed in January 2014

Travelling alone

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Very friendly hotel, good value for money

Reviewed by
S Harrison

From Stockton on Tees, UK
Who stayed in September 2013

Travelling alone

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A lovely place to stay
The room was immaculate, and the kitchen/breakfast area was very welcoming. Breakfast was good quality too! Unfortunately I didn't get the ladies name that runs the place but she was very professional and friendly. I would be proud to run a place like it. Would definitely recommend.

Reviewed by
Emily Fagence

From UK
Who stayed in August 2013

Couple

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Excellent place to live
Excellent place for b&b accommodation.sara was outstanding,very polite.Breakfast was super and nice place for the money.

Reviewed by
A Jain

From UK
Who stayed in August 2013

Travelling alone

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Perfect for what we needed
Sara, the owner, was friendly and helpful during our stay- nice room, nice brekkie, easy parking- happy customers :)

Reviewed by
Clare R

From UK
Who stayed in August 2013

Couple

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All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.

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