- Very Good
- 26 guest reviews
"Very friendly helpful staff from arrival to dining and checking out. Can't really say more about the food as I only had a salad which was he..."
"Great room and comfy bed. Staff were really friendly and accomodating. Made me feel really at home. Would recommend..."
"The decor of our room (and indeed the whole hotel) was a little tired and dated but it was beautifully clean and absolutely adequate for a s..."
"excellent stay and very good value for money..."
"Over all the stay was very good - we had a twin bedded room which was clean and well presented. One of the beds could do with replacing howe..."
About the hotel
The Best Western Sea Hotel is located on the sea front at South Shields in the heart of Catherine Cookson country. The hotel is ideally located within easy reach of Sunderland and Tyneside, in addition to the A1 and A19. All of the guest rooms are tastefully decorated with a choice of single, twin, double and family rooms.
Some are ground floor for easy access in our Annexe, separate to the main building and all areas in the hotel including all bedrooms are a smoke free zone. Please note we do not have a lift. The Fregate Restaurant is noted for its wide variety of choice, offering English, continental and vegetarian cuisine in a stylish but comfortable setting. There are two bars providing contrasting ambience; the modern style Surfers Bar with a popular range of bar meals and the more traditional Tall Ships Cocktail Bar. Choices of well-equipped functions rooms are available, all at the most competitive rates.
Showing Wednesday 8 July 2015 to Thursday 9 July 2015Change Search
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- Hotel services
- 24 Hour Reception, Limited Hours Room Service, Limited room service for hot food, Wake Up Call Available
- Family friendly
- Cots available, Pets Allowed
- Car parking available onsite
- Wi-Fi Available, Meeting Facilities, Wi-Fi Available In Public Areas, Wi-Fi Available In Rooms
- Restaurant, Bar
- In room entertainment
- TV, Radio
- Smoking allowed in bedrooms
- In room facilities
- Safety Deposit Box, Tea/Coffee making facilities in each room, Hairdryer in each room, Trouser press in each room, Iron And Board In Each Room, Telephone In Each Room
- Ground floor bedrooms
Useful Info Show/hide
- From 14:00 hours
- Until 11:00 hours
- The LateRooms.com rates for BEST WESTERN Sea Hotel in South Shields are the total price of the room and not the 'per person' rate. All prices are inclusive of all local taxes.
- Pets are allowed
Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
77% would recommend it to a friend
my thoughts on the hotel
My overnight stay at this hotel was disappointing.
The staff were friendly and helpful, the hotel was clean but they were about the only plus points. Upon arrival I was informed at reception that the locking system for the rooms was not working and that I would have to be let into my room each time I needed to gain entry. I appreciate that this breakdown was probably beyond the control of the hotel staff. However there were a number of minus points that add up to a pretty unenjoyable experience. Firstly, the light over the bed did not work. I wanted to read in bed but the room as a result was badly lit. Some of the light switches from the bedside were broken. Therefore every time I wanted to turn the the light on and off I had to get out of bed. When I plugged my laptop into a socket it was obvious the socket was not fixed to the wall properly.
My biggest issue was the lack of hot water. When I arrived I wanted a shower( at 6.30 pm) but the water was tepid bordering on cold so I waited until the following morning( 7.30 pm). The water was still the same - I had a hasty and unpleasant shower. I find that especially unnacceptable. Part of the tap fixture on the handbasin was missing, which to me is just symptomatic of a lack of attention to detail. I had no issues with the bed . The room at times was noisy - a whirring sound kept coming into the room, I assume, from the kitchens. The restaurant staff were polite and helpful but were reactive rather than proactive. Do you really have to have to ask for sauce to go with a cooked breakfast or mustard to go with a steak. It looked like I was the only customer in the restaurant that evening so the staff were hardly stretched, but I did feel when I walked in that I was disturbing their evening. At breakfast, there were no more that three other guests for the half hour I was there, but the fruit juice jugs were empty when I arrived and still empty when I left. I ordered steak for dinner and it was acceptable, but only just being overcooked.The waitress warned me about the plate being hot. It was stone cold.The best thing about the dinner was the chips.The side salad ( which I wasn't charged for?) was tired and scruffy. I expect better than that for £19.00.
Now you can argue that I could have asked for juice, I could have asked someone to fix the bedroom light, I could have asked for hotter water in the showers, I could have asked for another room, I could have sent my steak back, but I was tired, unwell and just didn't have the energy to deal with it, and really why should you have to. I didn't feel the staff were poorly trained, but they did seem slightly demoralised,and the hotel clearly needs an injection of capital and a bit of "ooomph". As a final comment, before I get slated as a whinging hard- to- please customer, I have stayed in hundreds of hotels and I have never left a negative review before.
Very friendly helpful staff from arrival to dining and checking out.
Can't really say more about the food as I only had a salad which was heaped on the plate. Very generous portions if not a little too much for me. Would definitely stay again. Hotel was very clean if not a little tired but terrific staff made up for this.