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94% would recommend it to a friend
Warm friendly welcoming
The whole experience of staying at this hotel from booking in, liasingwith the staff and the food are second to none, although only a 3star, this gives you a feeling that are staying with family and friends at their own house, a short cab ride into Liverpool town centre is ideal to get away from the hustle and bustle, will definitely stay again next year!
Great peaceful place.
Stayed new years eve and upgraded to bridal suite.
Excellent stay, great room and very comfortable bar and restaurant
We found the customer service from the reception staff to be excellent.
They dealt with pre-arrival enquiries in a very efficient manner. They were also attentive and helpful during our stay. The size and cleanliness of the room were very good but two light bulbs were not working and we were not able to operate the shower. At breakfast the senior waiter(?)asked about our satisfaction with our room and we mentioned the shower. He insisted on taking our room key to test the shower. He reported back the shower did work and implied it was our inability to master it. Although there were not many guests in the dining room we still felt this to be a public belittling and embarrassing experience. May we suggest a set of instructions in the bathrooms. The breakfast was not of the quality we would have expected. We realise that at the time of our visit the hotel was catering for many Christmas diners and this may have impacted on breakfast service. The breakfast experience has put us off staying again.
Lovely people, location but room for improvement
Staff were extremely friendly and helpful.
Restaurant quite cosy- I could hear everyone's conversation.food good without being over fussy
The room was lovely, fabulous bathroom which looked very new- may be the reason there was no where to put things in the shower, and no where to hang toilet roll
My room(23) was in the ground floor near the entrance. It was very noisy, from people coming in and out, leaving the bar etc. The room was too warm so I opened the window, I then had to close it as people were standing outside smoking
Centrally located. Comfortable bed.
Good room let down slightly by bathroom
Large attractive room but bathroom not as good.
Shower not working, toilet flush temperamental and grout missing from floor tiles. Not a problem getting it sorted. Very good breakfast.
Comfortable hotel with lovely staff
I have stayed here many times when visiting family locally both alone and as part of a couple, and it never disappoints.
Staff are friendly and helpful and when travelling as a lone female, as this time, I always feel completely safe and secure. The beds are very comfortable for a good nights sleep and the freshly cooked breakfast is excellent.
Better than it looks!
We were very surprised at how much better this hotel is than in the pictures.
Good size room, nice little touches like welcome nibbles in room and in bar. Super friendly and helpful manager. Great food. Can't fault it. Thank you. Customer service was excellent.
Excellent - a gem
Great room, excellent service and brilliant food!