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83% would recommend it to a friend
worth the stay for any reason
Last minute choose , very welcoming , will return in near future
Enjoyed the stay
Expensive travel lodge
Its a while since I used an Express Holiday Inn and it will be a long time before I will use one again.
The bed was simply awful - Premier Inn beds are far far better and Travel Lodge are similar - its important to be able to lay in bed without feeling like you're going to bounce off again and it is the key decision for me when choosing where to stay
breakfast was worse than expected - I know its not going to e gourmet but for the price of the room I would expect the sausages to taste like sausages and the eggs to be more like eggs than...well, I won't be disrespectful
my point is that I could get better bed and better food for half the price
The reception welcome was excellent - friendly and thorough - thank you
Response from hotel
Dear Tom H,
Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It is regrettable to hear that your stay was not as comfortable as it could have been. Please remain assured that we have recorded your comments and will forward them to the appropriate departments for future considerations.
While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Lovely free breakfast
We really enjoyed our stay here.
The staff are very friendly and helpful. The free breakfast is very welcome too and considering you do not pay for it, it's a good selection of cereals, fruit, fruit juices, toast, croissants and hot options. The rooms are light and airy and the beds comfortable and clean. I really liked the low light option in the bathroom that can be left on all night, no more trying to manouver around a dark, unknown room in the middle of the night.
Holiday Inn Express
We had a pleasant stay here.
Would of liked a faster Internet service but for free it was ok.
The bed was too hard for us but was ok for the one night. Nice breakfast with a good choice.
Would use it again for a one night stay . It was nice to be able to have a smoking room ... Not many places provide this .
Friendly staff, lovely breakfast, food hot and fresh.
Holiday Inn Express Norwich
Stayed here overnight whilst bits visiting uni.
Hotel is a good base with parking. Hotel is modern and very clean, you need to take a £1 to breakfast if you want a hot drink. Overall good hotel.
Great Customer Service
I was made to feel very welcome at reception and the room had everything I needed
Lovely staff makes this stay special
For a budget hotel this one is a gem.
The staff are all so friendly and helpful, not only the happy smiling reception staff but everyone, the room cleaner was so polite and helpful too. The rooms are spotless and the location great. The complimentary breakfast exceeded my expectations with warm rolls and croissants as well as yoghurt, fruit, cheese and sausages, eggs, beans abd hash browns. The toast actually makes the bread toast coloured. Thee is a tidy and relaxing bar area and also an outdoor space for sitting and chatting.
Breakfast and Room
Disappointed there was no bath.
Hadnt thought to ask as all other hotels we have stayed in, have had a bath. Breakfast needed some bacon. And the sausages had been hot held for quite a while and were a bit tough. Otherwise breakfast was fine.
Response from hotel
Dear Stephanie Mallinder,
Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. I am sorry you were let down by the lack of bath and some breakfast items. Please accept our sincere apologies for any inconvenience these issues may have caused you. We appreciate your feedback as this is our best resource for improving guest services.