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Reviews - Mercure London Kensington


1a Lexham Gardens, Kensington, LONDON, W8 5JJ

Price From 152.64 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (38)

61% would recommend it to a friend


Customer service

Food quality

Room quality


  • Vicki H

  • April 2016

Small rooms.

Clean but the rooms are tiny.

I had to keep shuffling along the end of the bed as it was so close to the wall. Also the shower follows suit and was leaking profusely. But for £80 it is what it is.

  • V Meachin

  • April 2016

Excellent Hotel,

I was very impressed with the service I received and in particular my room which was upgraded on arrival.The staff are very accommodating particularly Kevin who has recently joined the staff.I stayed in the Mercure two years ago and there is a vast improvement in all aspect of the hotel.

  • David E

  • April 2016

As expected small room

The staff are extremely polite and efficient and can not do enough to help, the location is ideal for visiting all around the tourist side of London and lovely to stay in the nicer side of the city.

The rooms however are tiny and I mean tiny. you won't be relaxing as such, just sleeping there, as expected with London you pay more for the postcode and anywhere else in the country the room would be twice the size for the money.

  • M Jiang

  • March 2016

The room is tiny!!!!!

Beware of the small room type I think it's the same value with the standard one but the small room type is super super small!!.

my luggage can't fit through the corridor between the bed and the wall

Becareful of what you choose, I think the standard one is bigger

  • N Young

  • February 2016

Mercure London Kensington

Lovely location.

Lovely hotel. Only downside would be room on the small side. Great value for money.

  • Nigel P

  • January 2016

great location for visiting London

The best thing was the location, near Cromwell Road but not on it and just 5 minutes walk from Gloucester Road Underground station.

The staff could not have been more friendly. Mercure features are always great, including the standards of the en suite. Our 'small' room was indeed small. When you have to walk sideways round the bed and there is nowhere obvious even to put your open suitcases, I think a stronger word than 'small' i is needed to describe the room. Our central heating did not work and the imported little radiator was only partially up to the job of heating the room.

  • J Taylor

  • October 2015

Mecure Kensington

Reasonable location.

Even the larger room was a bit small. The food was ok. There was only one lift for everyone meaning a lot of waiting. I thought a little over priced but not too bad. Staff considerate.

  • karen w

  • October 2015

Tiny room but adequate

My room was so small you had to squeeze round the foot of the bed.

The bathroom was old fashioned with over tub shower and was also tiny. The walls were thin and I could hear neighbors telly and was woken up when they got up. It was clean though. Central location and a reasonable price.

  • Hollie S

  • September 2015

Small room but we'll serviced.

The small rooms really are small and are a little rough round the edges.

The plugs are a bit loose in the walls, and it really would benefit from a bit of an upgrade. But overall it was great value for money. Central location and well equipped in the room with free soft drinks. (Water, lemonade, coca cola) etc.

  • pamela T

  • August 2015

Mercure London Kensington

Small room/facilities but adequate and clean.

Would revisit.