Reviews - Mercure London Kensington


1a Lexham Gardens, Kensington, LONDON, W8 5JJ

Price From 182.03 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (55)

62% would recommend it to a friend


Customer service

Food quality

Room quality


  • Christine S

  • February 2014

Maintanence needs attention

Bath taps extremely stiff.

Could not turn them on, neither could porter who came to check out issue. Reception staff allocated another room. Here the taps easy to turn on but whole hot and cold tap fitting was loose from the bath. Paintwork along skirting board was flaking off and one of ceiling tiles was hanging down.

  • L Salmon

  • February 2014

this is a really good hotel that lives up to all four start only down fall is that there is no were for you to park, knowing that you pay a decent amount to stay in the hotel then still have to pay £25 to park at another hotel was not acceptable

  • D M Brady

  • February 2014

A piece of bliss

We recently booked a room at short notice , got an excellent rate for the room.

Directions online we are clear and straightforward. Staff on reception were welcoming and friendly. The reception area and lobby were bright airy and comfortable. Our room was lovely, bed was comfortable nicely heated. Very clean. Room service was lovely with prompt delivery and priced appropriately. Really enjoyed our stay would recommend it highly.

  • Rebecca H

  • February 2014

This is the second time we have stayed here & we would stay again.

The location was great-just a short walk away from the tube station, and the room was very comfy.

  • S Turner

  • February 2014

Apparently this room usually retails for over £300 - what a joke.

It was like staying in a cell - you had to turn sideways to navigate yourself around the bed. I won't be staying here or any other Mercure hotel again based on this experience

Response from hotel

Dear Guest,

Thank you for taking the time to post your review. I was disappointed to read your concerns and I would like to offer my sincere apologies for any inconvenience caused.

Our rooms vary in size from small doubles to king executive. The small doubles are compact indeed, however our guests prefer them as they are value for money.

For future stays my personal recommendation would be to book one of our executive rooms as they are very spacious and accommodate a king size bed. Please do not allow this experience to influence your choice of hotels in the future.

Please email me directly prior to your next stay with us at so I can ensure you experience a more enjoyable stay.

I hope you will not judge solely on this experience and we will have the pleasure of welcoming you back on many future occasions.

Kindest regards,

Georgiana Pusnava,

Hotel Manager