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62% would recommend it to a friend
Maintanence needs attention
Bath taps extremely stiff.
Could not turn them on, neither could porter who came to check out issue. Reception staff allocated another room. Here the taps easy to turn on but whole hot and cold tap fitting was loose from the bath. Paintwork along skirting board was flaking off and one of ceiling tiles was hanging down.
this is a really good hotel that lives up to all four start only down fall is that there is no were for you to park, knowing that you pay a decent amount to stay in the hotel then still have to pay £25 to park at another hotel was not acceptable
A piece of bliss
We recently booked a room at short notice , got an excellent rate for the room.
Directions online we are clear and straightforward. Staff on reception were welcoming and friendly. The reception area and lobby were bright airy and comfortable. Our room was lovely, bed was comfortable nicely heated. Very clean. Room service was lovely with prompt delivery and priced appropriately. Really enjoyed our stay would recommend it highly.
This is the second time we have stayed here & we would stay again.
The location was great-just a short walk away from the tube station, and the room was very comfy.
Apparently this room usually retails for over £300 - what a joke.
It was like staying in a cell - you had to turn sideways to navigate yourself around the bed. I won't be staying here or any other Mercure hotel again based on this experience
Response from hotel
Thank you for taking the time to post your review. I was disappointed to read your concerns and I would like to offer my sincere apologies for any inconvenience caused.
Our rooms vary in size from small doubles to king executive. The small doubles are compact indeed, however our guests prefer them as they are value for money.
For future stays my personal recommendation would be to book one of our executive rooms as they are very spacious and accommodate a king size bed. Please do not allow this experience to influence your choice of hotels in the future.
Please email me directly prior to your next stay with us at so I can ensure you experience a more enjoyable stay.
I hope you will not judge solely on this experience and we will have the pleasure of welcoming you back on many future occasions.