Reviews - Mercure London Kensington


1a Lexham Gardens, Kensington, LONDON, W8 5JJ

Price From 207.92 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (59)

64% would recommend it to a friend


Customer service

Food quality

Room quality


  • L Salmon

  • February 2014

this is a really good hotel that lives up to all four start only down fall is that there is no were for you to park, knowing that you pay a decent amount to stay in the hotel then still have to pay £25 to park at another hotel was not acceptable

  • D M Brady

  • February 2014

A piece of bliss

We recently booked a room at short notice , got an excellent rate for the room.

Directions online we are clear and straightforward. Staff on reception were welcoming and friendly. The reception area and lobby were bright airy and comfortable. Our room was lovely, bed was comfortable nicely heated. Very clean. Room service was lovely with prompt delivery and priced appropriately. Really enjoyed our stay would recommend it highly.

  • Rebecca H

  • February 2014

This is the second time we have stayed here & we would stay again.

The location was great-just a short walk away from the tube station, and the room was very comfy.

  • S Turner

  • February 2014

Apparently this room usually retails for over £300 - what a joke.

It was like staying in a cell - you had to turn sideways to navigate yourself around the bed. I won't be staying here or any other Mercure hotel again based on this experience

  • roger hudspith

  • February 2014

Hotel stays

Very helpful.


Top quality hotel just like ibis in Amsterdam

Thank you

  • Ene Marius Ionut

  • January 2014

Good food, good beds

I booked a room for 3 days via and got an excellent room at an excellent price.

I extended my stay for 3 more days, but this time it was a bit more expensive. Unfortunately when I extended my stay at the hotel, I asked to extend until Thursday but the receptionist understood Tuesday. I know my English is not perfect and I would not argue too much about that. The first night was horrible but not because of the hotel...well not directly. A group of persons that looked and behaved like street thugs or hooligans were very loud, kept banging the doors all night. I think the hotel should have refused to accommodate them. It was clear by their look and attitude that they were troublemakers. If it weren't for that first night it would have been a very nice stay. The services there are very good especially the girls where they server breakfast. All in all its a good hotel.

  • Dianne Newman

  • January 2014

Good location, clean room

Although the room was small, it was perfectly adequate.

It was clean, comfortable and in a great location. Perfect for a one night business stay.


  • December 2013

Excellent room, we stayed in one of the privilege rooms which was excellent.

The room was spacious with king size bed, expresso machine and small fridge stocked with soft drinks included in the price. The bathroom was modern and most importantly clean. We enjoyed a lovely traditional breakfast at a time which suited us. We will be booking again in Aoril to see more sights of London. The Hotel is an excellent base only 5 minutes from Earls Court Tube Station.

  • sharon ettrick

  • December 2013

visit to tennis in London

had a great time at the Albert Hall watching the tennis and the hotel was nearby in Kensington so we could walk there.

Hotel was fine except the water was only luke warm in the shower next day and for the price this wasn't good enough.