Reviews - Mercure London Kensington


1a Lexham Gardens, Kensington, LONDON, W8 5JJ

Price From 153.61 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (55)

62% would recommend it to a friend


Customer service

Food quality

Room quality


  • Neil G

  • June 2014

The room was the size of a shoebox.

The air con did not do anything other than make a noise and the lift was out of order.

  • Simon Goddard

  • June 2014

Too Noisy, Too Small and Too Expensive.

Very noisy room.

Which they acknowledge by providing ear plugs. Lifts out of action for the entire stay. Room was tiny and expensive. Reception staff were very good though. Had a food one night which was fine but waiter was very grumpy. In contrast to reception staff. Will not stay again, really was a lot of money for a tiny room.

  • D Sanderson

  • May 2014

Short stay

We arrived early and could not fault the very helpful staff, they were great.

Room was comfortable and very clean, well appointed. It lacked nothing. Although situated on a busy road, we were not troubled by the noise from outside at all. The plumbing was a bit noisy, however, complimentary ear plugs were provided. Breakfast was one of the best in my experience. I thought the room was quite expensive, I had booked several weeks before and paid £200/night only to find a couple checking in before me were charged £60/night. Overall as somwhere to crash for the night it was a good experience.

  • Lindsey Hall

  • May 2014

Great staff, good location and room nice, if a bit on the small side

Very accommodating and friendly staff, going out of their way to find me a parking space.

A great location for the Albert Hall and comfortable. Room was clean and agreeable, but very small.

  • D Thorpe

  • May 2014

Mercury Kensington review

Overall my stay was very good and comfortable.

The hotel was very nice and clean throughout.

  • Nick Simon

  • May 2014

Rubbish !!!! Mercure london kensington


Staff all Eastern European- with little understanding of or patience with English speaker. Refused to allow me to use their Car Park. Said I may find a spot outside- but that the Traffic Wardens would have me!!. Parking outside was £4.00 per hour. Following morning had to get up early to move my car- to avoid a ticket. Again asked staff if I could use the hotel car park- again refused. Had to go and park at Sainsbury's.

Reception drab- there was a Bar but there was never anyone behind it. Lift was old fashioned and didn't work properly. Room (which was the King Size option- £250.00) was small and drab. Showers were only just about luke warm. I went out to eat with my girlfriend. When we returned at about 10.55, it was dark and raining yet there were several people "hanging around" on the seating outside the hotel (in the rain). On entering the hotel the Bar was closed. I've stayed at mercure before in Sheffield and it's excellent, which is why I booked this place. I cannot understand why mercure have put their name to such a dump . Staff were rude and unhelpful and the hotel/ parking arrangements were just rubbish- Never again!!!

  • D Vincent

  • May 2014

Couldn't fault the stay.

  • malcolm reilly

  • April 2014

There was a mix up with the breakfast payment as i had paid for it the night before

  • Andrew G

  • April 2014

Mercure always have been good for me

I note a few comments about poor service and small rooms but i have to say that i have always found the Mercure to offer me a nice room and a friendly service - i say this as someone who arrived to check in at 3.10am and had to knock on the front door this time.

A room of decent size was ready and waiting for me - i must confess i had worreid that as the last guest in, i would get a tiny room, but this wasnt the case. As far as rooms around the 90-99 pound mark go, this is a good choice for a Park lane event too - by way of comparison, the room was far more welcoming than Ibis, which was equivalently priced on the night i booked. In fact the only thing i would say against it was that given i booked the room the same day - and thus they must have needed to shift it - Mercure could have thrown in breakfast as an extra enticement, rather than offering it for an extra tenner. I was for a moment tempted by the other hotels that included brekkie at that all-important £99 mark!

  • m b

  • April 2014

good clean accommodation if overpriced