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Reviews - Mercure London Kensington


1a Lexham Gardens, Kensington, LONDON, W8 5JJ

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (33)

64% would recommend it to a friend


Customer service

Food quality

Room quality


  • Colin D

  • July 2014

Tiny and airless

Smallest room I have ever had the misfortune to stay in.

No opening windows. Air conditioning sole purpose to keep me awake at night. No draught beer, food served in small bar area. Only saving grace was the staff ( except Barman) all helpful courteous and knowledgeable. I was here one night......never again!

  • Amina B

  • July 2014

Very disappointed

We were expecting a 4 star hotel we ended getting something that looks more like a bed and breakfast.

We had difficulty falling asleep due to the matresses on the beds which were really painful to lay on. We woke up in the morning with a back ache. I do not recommend

  • Stephen W

  • July 2014


The hotel was very clean and the reception staff were all very friendly and helpful.

It was only a short stay so my opinion is based on the limited time we were there.

The hotel was located within walking distance of Kensington Park, Natural History museum and a few very nice restaurants. The hotel was quite expensive for what it was, but that's London prices unfortunately

Would recommend