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64% would recommend it to a friend
When we arrived the receptionist was unsure of our room which meant after travelling for sometime we had to wait.
The receptionist came across unorganised. Also we ordered breakfast and it came to us cold, and without porridge, which we were not informed they did not have, only until a number of calls to reception they finally said it was not available.
Good for a night's stay at short notice
I needed to stay in London for one night and found this hotel pretty good.
Staff were friendly and helpful and I had everything I needed for the night. The only one criticism was the noise from next door's shower cubicle. But as I had to be up and out early I didn't mind it. Had I been sleeping in it would have been a different matter.
Mercure London Kensington
Excellent value for money.
Room was bijou, but did the job. Great staff, very clean . Location great. Compared to hotels around, there was no competition.
Typical London hotel - not much quality for too much money
A typical London hotel experience - uninterested reception staff, uninspiring food and beverage and a dull small room - everything was adequate and did what was needed but nothing was memorable or suggested that they care.
The Mercure brand is certainly not enhanced by having their name above this door and would certainly not encourage me to seek out another for my next guest stay. I had a breakfast meeting at a nearby I dependant hotel which were full that night and charging £50 more - the difference in service and quality was certainly worth more than the £50 price difference in my opinion.
Well situated hotel for a London break
Nice hotel, although female receptionist on arrival wasn't very helpful.
Male receptionist on checkout made up for it though. Car Parking a little confusing to find on arrival. Rooms small but nice. Kettle did not turn off automatically.
Response from hotel
Dear K Frost,
Thank you so much for your feedback.
Please accept my sincere apologies about check in and parking. Please be assured I will take appropriate actions to address your concerns.
If you wish to contact me directly to discuss any particular concern, please feel free. I will really appreciate your feedback.
Hotel Operations Manager
Clean, modern accommodation
The room was a small double as it was it was just for single occupancy but this suited me for the night.
Most importantly, comfortable bed, modern and clean bathroom.
Did not eat at the hotel and the bar menu was very dull and uninspiring.
Scam and surely not legal
The hotel charged an extra £42 upon arrival for incidentals which was unrefundable.
The room booked was on a floor where the lift somehow doesn't stop and my mother is disabled. The hotel had no sympathy for her simply said they would help her up the stairs. A receptionist offered to instal the hotel wifi on her phone and chose a chargeable option without giving her the option to say no. I doubt much of this is legal. Considering my mother was visiting me after I had had emergency surgery, she simply didn't have the energy to stand up to this horror.
One night standard room
Room very small and lift slow.
Noise all night, but ear plugs provided. Staff helpful.
Good location, comfortable bed
Bus stop right outside, tube 5 min walk.
Great bed, but tiny bathroom...especially for a superior room.