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64% would recommend it to a friend
Scam and surely not legal
The hotel charged an extra £42 upon arrival for incidentals which was unrefundable.
The room booked was on a floor where the lift somehow doesn't stop and my mother is disabled. The hotel had no sympathy for her simply said they would help her up the stairs. A receptionist offered to instal the hotel wifi on her phone and chose a chargeable option without giving her the option to say no. I doubt much of this is legal. Considering my mother was visiting me after I had had emergency surgery, she simply didn't have the energy to stand up to this horror.
One night standard room
Room very small and lift slow.
Noise all night, but ear plugs provided. Staff helpful.
Good location, comfortable bed
Bus stop right outside, tube 5 min walk.
Great bed, but tiny bathroom...especially for a superior room.
Tiny and airless
Smallest room I have ever had the misfortune to stay in.
No opening windows. Air conditioning sole purpose to keep me awake at night. No draught beer, food served in small bar area. Only saving grace was the staff ( except Barman) all helpful courteous and knowledgeable. I was here one night......never again!
We were expecting a 4 star hotel we ended getting something that looks more like a bed and breakfast.
We had difficulty falling asleep due to the matresses on the beds which were really painful to lay on. We woke up in the morning with a back ache. I do not recommend
The hotel was very clean and the reception staff were all very friendly and helpful.
It was only a short stay so my opinion is based on the limited time we were there.
The hotel was located within walking distance of Kensington Park, Natural History museum and a few very nice restaurants. The hotel was quite expensive for what it was, but that's London prices unfortunately
Good hotel, great location!
I enjoyed the attentive hotel staff, professional, friendly & very helpful.
Great value for money given the location. I will go back again when next in London
For for purpose
Needed a simple hotel with good tube access for a last minute stay in London.
Comfortable bed and quiet room. Suited our needs perfectly for one night. Everything clean and reasonably priced.
friendly, helpful staff
reception staff were friendly & welcoming, very helpful about leaving our luggage before we checked in.
We were lucky & were offered a room upgrade so it was the nicest room we've ever had in London. Only downside - the duvet was very thick & heavy & we were there on very hot nights. Please have summer duvets available!
The room was the size of a shoebox.
The air con did not do anything other than make a noise and the lift was out of order.