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68% would recommend it to a friend
We had a good stay comfortable room and Friendly staff.
It was a good location for our visit.
One night stay for horse show
arrived at hotel for one night as we were visiting Olympia horse show.
we was upgraded for free to a king suite, reception staff were really helpful and helped us with what ever we needed.
When we arrived the receptionist was unsure of our room which meant after travelling for sometime we had to wait.
The receptionist came across unorganised. Also we ordered breakfast and it came to us cold, and without porridge, which we were not informed they did not have, only until a number of calls to reception they finally said it was not available.
Good for a night's stay at short notice
I needed to stay in London for one night and found this hotel pretty good.
Staff were friendly and helpful and I had everything I needed for the night. The only one criticism was the noise from next door's shower cubicle. But as I had to be up and out early I didn't mind it. Had I been sleeping in it would have been a different matter.
Mercure London Kensington
Excellent value for money.
Room was bijou, but did the job. Great staff, very clean . Location great. Compared to hotels around, there was no competition.