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Reviews - Holiday Inn Express CHESTER - RACECOURSE


The Racecourse,New Crane Street, Chester, CH1 2LY

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (56)

91% would recommend it to a friend


Customer service


Food quality

Room quality


  • Angie H

  • July 2016

Great location for Chester Stay

Lovely room, decent size, though doors heavy and other guests leaving early were not too respectful of other guests that may be sleeping.

Breakfast is good though it would be nice to have bacon prvoided to make your cooked breakfast more of a full experience.

  • Melanie S

  • May 2016

Pleasant stay!

Arrived too early for check in but we were pointed in the direction of coffee/tea which was a nice touch.

Staff were very polite and friendly, room was very clean and quiet (our room was near a train line but we didn't really notice it at all).

The only negative, and it's only a small thing, was a slightly smokey smell to the room. We think it was from the previous occupants as nothing specifically smelt of smoke, it was just in the air...perhaps in need of a bit more ventilation. Would definitely stay there again!

  • Lynn Davies

  • April 2016

Holiday Inn Express CHESTER - RACECOURSE

Very nice young man booked us in, and very informative of places to eat, and the area.

Response from hotel

Dear Lynn Davies,

We appreciate that you took the time to review our hotel. I'm glad to hear you found our front desk staff to be nice and informative. We're proud of our staff.

Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit.


Dianne L.

Case Manager


  • S Smith

  • April 2016

Holiday Inn Express CHESTER - RACECOURSE

Lovely clean hotel very close to the centre

  • Sheena Ogg

  • April 2016

Holiday Inn Express CHESTER - RACECOURSE

Excellent value for money was close to town centre easily accessible on foot and free parking

  • Tony Roberts

  • March 2016


Evening bar staff were excellent.

All as it should be.

  • m piotrowicz

  • February 2016

holiday Inn chester

Ok for a short stay but just lacks something

  • L Hefford

  • February 2016

Comfortable and welcoming

The hotel was in a great location for Chester town centre.

The room was basic but comfortable and clean and the staff were all friendly and helpful.

  • F Barlow

  • February 2016

Great hotel stay in Chester

Myself and my partner booked a room at the Holiday Inn for Valentines weekend and we had an absolutely lovely stay.

The rooms were clean, beds were comfy, and I believe we paid the appropriate price for our 1 night stay. As we were only staying one night we didn't experience much customer service, or food service, however the staff were quick to check us in and we had no issues whilst there.

  • Jenny M

  • January 2016


Since we last visited the rooms had been renovated and very well done.