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93% would recommend it to a friend
As good as you expect from a HIE!
Yes, HIE are corporate hotels, but they're amongst the best.
You always pretty much know what to expect...and Chester is no different. The rooms are clean, well equipped with nice bathrooms. Everything was spotless. I had a hiccup on the way to Chester ( I discovered my booking was for 4 weeks later. ) but a quick call to Laterooms , and Laterooms and the lovely Lisa at HIE-Chester sorted it for me over the phone in 2 minutes. BRILLIANT SERVICE, Thank You. Checked in with minimum fuss, got a room on the top floor and quite area ( as I'd requested ). I've never had a bad experience at HIE, but this particular venue went beyond the normal service levels to help me.
Thanks go to Laterooms- Mark ?... and HIE - Lisa. Good old fashioned customer service still exists!
had a superb night very comfy great staff very helpful and the breakfast was superb cheers see u next time
could of done with a new bed as sagged in the middle but overall good
Hi..over all a very nice place..
the bed was not too good as the matress was quite uncomfortable unfortunately.The door card didnt work most times but assistance was at hand. The Breakfast was lovely and the lady attending was very pleasant.
Peace and Relaxation!
Unfortunately the room had adjoining doors to the next room which meant when they had visitors at 3:30am all the laughing and talking meant no sleep for us.
The night porter was ineffective is silencing the noise which went on unto 4:30am.
Was nice clean hotel.only thing they could do with having more hot choice for breakfast.there was only beans.scrambled eggs and sausage,which were cold.the staff were very helpful and friendly.
Very enjoyable stay
excellent location and room facilities were good.
Breakfast was poor in terms of being cold and also not restocked frequently enough.
Convenient location, easy parking, pleasant staff, comfortable room