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89% would recommend it to a friend
On arrival we realised our room faced the road and railway and that there was a lot of traffic noise, my hubbie went to ask if there was a room facing the back we could move to.
He was told there wasn't but that we could prob move next day for our 2nd night. In the morning the reception desk was very busy so we decided not to bother and went out for the day. On return we found the staff had moved us to a room facing the racecourse and had even moved all our luggage etc. the reception staff were so helpfull and happy smiley people, lovely. Thank you
When I was checking out, the staff (boy & girl) were very rude I realise they were busy but totally got I blanked by boy the when I asked if I owed any money towards my bill.
He left me standing there for a while then he rolled his eyes then just said to another customer "yes" and left me standing there like a lemon. Not a nice feeling. Just before that a resident said to the girl can I check out although she was dealing with another customer she said abruptly "see him" nodding towards her colleague.
The maid knocked at 9:00am and then shortly after her boss knocked on the door saying to my girlfriend we had to be out for 10am. My girlfriend said @ we weren't aware of this" and the maids boss said "we left a note on your bed" we were not aware of this but we were ushered out anyway.
Although we had a great day at the races the hotel staff really spoilt our trip.
I mentioned when I was booking that it was our anniversary, and when we arrived there was a complimentary bottle of wine in the room which I thought was a lovely touch.
Good value for money
We use holiday inn chester racecourse everytime due to location just 5 mins from town centre customer service is spot on buffet breakfast is always hot and fresh with plenty of choice cereals yoghurts danish pastrys .
Rooms are very clean the hotel was full when we last went but noise was minimal we will be staying here again chester is beautiful
Helpful and pleasant staff.
Clean room with extra bedding and towels. Good choice for breakfast. Will stay there again
great hotel close to centre
Asked for quiet and was told on arrival that a quiet room was being prepared, room 228 had adjoining door to next room and sound proofing was zero !!.
We could hear all that was said by three seperate occupants of the room next to us, so quiet it was not, very doisapointed with accomodation, hotel very good location.
Excellent position for Chester centre.
Just a short walk away. Room clean and comfortable.Plus parking. so no messing about. My only crittisism is breakfast could be better. How ever I would recommend this hotel for a short stay.