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89% would recommend it to a friend
good comfortable stay
Comfortable clean have stayed before will stay again
This was a perfect short break hotel.
The room we stayed in had recently been completely refurbished and overlooked the racecourse. It was literally 5 minutes walk into the heart of Chester. The added bonus was the ability to park.
Great Location - Super location
Really enjoyed the stay no frills but a good place to stay at a reasonable price if visiting Chester and all its attractions.
Close enough to walk to shops and visitor attractions.
Great location, added bonus of having somewhere to park and leave it there for the next day.
Nice stop over hotel...
Firstly I ordered a double room but I got a twin, which wasn't a problem as I was alone, but the bed were a bit narrow.
The floor I was on (1st) was a bit noisy but apparently there was a few valentines parties happening that night. Breakfast was ok and the staff are friendly enough. Good value for money and I'd probably stay again!
Response from hotel
Dear L Smith,
Thank you for taking the time to post a review of our property. I appreciate and wish to thank you for the kind comments on the staff. On the other hand, I am sorry for the inconvenience you had over the confusion on room assignments. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.
Good value for money
The staff were excellent as was the breakfast.
Good value for money, great location.
We had a very nice stay, we did'nt spend a lot of time in the hotel as were out and about.
Free parking a big bonus, and the town was just a short walk. We will go back again, but not until the racing season is over.
Ideal location will book again
Booked a twin room and was given a double.
Provided with bedding to make up the sofa bed myself. Dont usually see quilt and wish I hadnt seen this one as it was somewhat stained!!!
Response from hotel
Dear S Vinson,
Thank you for taking the time time to write us a feedback regarding your recent stay. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.
However, it is regretful that the room you have stayed at fell below your standards. Your comments have been taken on board and referred to the appropriate parties within our organization for necessary improvements.
Again, we thank you for your comments and apologize for any shortcomings.