Reviews - BEST WESTERN Feathers Liverpool Hotel


117-125 Mount Pleasant, Liverpool, L3 5TF

Price From 104.72 AUD

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (252)

72% would recommend it to a friend


Customer service


Food quality

Room quality


  • T Marsh

  • July 2015

BEST WESTERN Feathers Liverpool Hotel

Ideal situation for our sons graduation 2 minutes away and a nice walk to the docks, would definitely stay there again.

  • Linda G

  • July 2015

Staff were all polite and helpful.

Room was small, bed uncomfortable and squeaked at every movement.Shower was easy to use and worked well. Food was lovely, when ordered from bar. Breakfast also had plenty on offer. Hotel needs a refurbishment , but apart from cosmetics hotel is good!!

  • Lesley Crimp

  • July 2015

My Sons Graduation

Mine & my sons stay was very pleasant, our room was clean & tidy, although the Hotel car parking isnt brilliant.

Our breakfast was very nice, with very friendly staff & a large choice of food. Would certainly go back.

  • D O

  • June 2015

Great Hotel

Made to feel very welcome despite late evening arrival.

Very convenient for University and city centre. Room comfortable

  • S Edgecombe

  • June 2015

Good quality with excellent pricing

Very good hotel in a excellent location close to all amenities you would require including Lime Street Station.

Liverpool has some superb architecture which hopefully they appreciate and retain. The facilities in the hotel are very good with the only exception being the TV in the room which had poor reception on some channels. The inclusive breakfast was noteworthy, well prepared and presented with a good choice of either hot or cold food, even though I do not normally partake of hotel breakfasts, on this occasion I was REALLY pleased I did. At the price you could not wish for anything better or better located, In short well done all round.

  • J Henry

  • June 2015

The Feathers Hotel Liverpool

We arrived around 9 pm so missed the main meal, the 24 hour menu was very poor so we had to go out to find a local chip shop!

  • Gillian C

  • June 2015

Good service - shame about the building

I hope Best Western has plans to upgrade this hotel.

Decor, carpets etc are in a sad state and I would not recommend this to anyone

  • Anne Court

  • June 2015


The room was very dark, creating a depressive atmosphere, the light was constantly on due to this.

The window was very small and made the room very dark with the opaque glass.

  • Stephen O

  • June 2015

Bijou room

Room was cosy and clean and breakfast was very good.

  • Jacquline N

  • June 2015

Very overpriced

Bed was extremely uncomfortable & hotel sadly over priced.